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Personal Computer Support Technician
General Dynamics Information Technology, Inc. Bethesda, MD
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Personal Computer Support Technician

General Dynamics Information Technology, Inc.
Bethesda, MD
  • Medical , Paid Time Off , Retirement
  • Full-Time
Type of Requisition:

Clearance Level Must Currently Possess:

Clearance Level Must Be Able to Obtain:


Public Trust/Other Required:

Job Family:

Job Qualifications:

Apple Mac OS, Customer Service, Help Desk Support, Microsoft Office, Operating Systems (OS)

1 + years of related experience
US Citizenship Required:

Job Description:

We are seeking an A+ certified Desktop Support Technician with Mac and Windows expertise to provide a variety of hands-on technical support and exceptional customer service for the National Human Genome Research Institute (NHGRI) within the National Institutes of Health (NIH). Our team supports approximately 900 users at NHGRI and works alongside other GDIT staff who provide Scientific Systems Engineering, Infrastructure/ Data Center Operations and Program Management support.

You will support several buildings on NIH's main campus that include scientific labs and hospitals where an abundance of walking may be required if you are unable to resolve the issue remotely.

You will be interfacing with scientists, doctors and senior government staff. Therefore, you should be articulate in your communications. You may need to be able to explain technical intricacies to customers in a way that is easily understood. You will need to maintain a high-level customer service focus, exhibiting expertise, courtesy, timeliness, and professionalism.

Work Visa sponsorship will not be provided for this role.

  • Provide on-site and remote technical support for desktop computers and peripherals in a cross-platform environment
  • Support will include troubleshooting, repair, and installation of hardware, software, and operating systems for Mac and Windows.
  • Provide support of client computing hardware; including, but not limited to hard drive, memory, and peripheral connections
  • Provide support for iPhone's and iPad's
  • Setup and configure workstations to be used in diverse environments, while adhering to security requirements and institute directives
  • Support and troubleshoot wired, wireless, and VPN connectivity for desktops, laptops, and mobile devices
  • Provide assistance to clients for general operation of standard supported COTS software
  • Consult with clients and team members to provide hardware and software recommendations
  • Work within help desk ticketing system (ServiceNow) to document all work performed and communication with clients
  • Prepare equipment for surplus, including secure removal of data

  • Required Education: AA/AS (or equivalent experience)
  • Required Experience: Minimum of one year of related experience
  • Required Technical Skills:
    • Troubleshooting experience with Windows 10/11 and Mac OS X 12.7/13.6 in an Active Directory enterprise environment
    • Experience with mobile devices, including iPhone and iPad
  • Certifications: Must have an active A+ certification
  • Security Clearance Level: NIH Public trust
  • Required Skills and Abilities:
    • Ability to work independently
    • Good problem-solving skills
    • Ability to work independently and as a collaborative team member
  • Location: Hybrid; must work at customer location four days a week
  • Schedule: Monday-Friday; 7:00am - 3:30 pm
  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays



Scheduled Weekly Hours:

Travel Required:

Telecommuting Options:

Work Location:
USA MD Bethesda

Additional Work Locations:

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.


General Dynamics Information Technology, Inc.

Bethesda, MD



Posted date

April 12, 2024

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General Dynamics Information Technology, Inc. job posting for a Personal Computer Support Technician in Bethesda, MD with a salary of $20 to $30 Hourly with a map of Bethesda location.