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Call Center Rep

General Concepts Solutions Phoenix, AZ

  • Posted: over a month ago
  • Full-Time
Job Description

Successful candidates will have an outgoing, positive demeanor; a motivated, energetic work ethic, and a track record of working well with others in a team environment.

 
Duties and responsibilities:
  • Field incoming calls in a timely manner throughout the shift.
  • Identify customer questions, complaints, concerns, and overall needs.
  • Provide sufficient answers and solutions to all customer queries.
  • Handle customer complaints respectfully and professionally.
  • Redirect customers to appropriate departments and teams when appropriate.
  • Follow up with callers on complaint/question status, ensure resolution.
  • Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction.
  • Follow all communication procedures, policies, and guidelines during every customer interaction.
  • Perform duties and responsibilities with our customers' satisfaction as your number one priority.

Education:

  • High school diploma or equivalent (GED) required.
Experience & Abilities:
  • A helpful, friendly customer service experience is required.
  • Able to talk on the phone and navigate a computer at the same time.
  • Able to read notes within the computer system to answer questions.
  • Ability to use good judgment and be resourceful to find answers and resolve issues satisfactorily for callers and know when to refer a caller to a different department or supervisor when Associate cannot answer or resolve thoroughly.
  • Ability to multitask (i.e., document all calls, send emails and/or faxes to callers, perform any follow-up work promised to a caller).

General Concepts Solutions

Address

Phoenix, AZ
85016 USA

Industry

Business

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