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Technical Customer Support Representative - Connectivity

Generac Power Systems Waukesha ,WI
  • Posted: 20 days ago
  • $15 to $16 Hourly
  • Full-Time
  • Benefits: 401k, dental, life_insurance, medical, vision
Job Description

Do you want to be part of something bigger? For more than five decades, Generac has designed and manufactured diesel, natural gas, and bi-fuel generators…but we did not stop there! As we continue to grow both in size and in technological advances, we are pushing past the norm and pathing a way for the future. We are not simply satisfied with what is working now; instead, we challenge ourselves and continue to be a leader in our industry.

The Customer Support Representative – Connectivity is an important member of the Customer Support Contact center that provides excellent care to customers in a timely manner with an emphasis on consumer interactions, troubleshooting mobile link products, and capitalizing on subscription selling opportunities. Hours: 10:30am - 7:00pm Monday through Friday and every 5th Saturday

Essential Duties and Responsibilities:

  • Effectively support a customer base that ranges from the technologically adept to the technologically adverse with strong knowledge and problem solving skills, applicable to home Wi-Fi network routers, broadband and cellular carriers including smart devices;

  • Strong customer facing communication and diplomacy skills to understand and effectively address sensitive customer situations;

  • Troubleshoot Wi-Fi routers, broadband and cellular carriers and interaction with Smart devices;

Basic Qualifications:

  • High School Diploma or equivalent;

  • 1 year of experience handling inbound calls and emails in a customer service environment

  • 6 months of technical trouble shooting internet support applications

Company Description
Generac is not only a leader in power but also a believer in being responsive to our customers and our communities. Generac has a strong history of giving back to the communities where our employees live and work. Additionally, our employee volunteer storm response teams support communities across the nation impacted by natural disasters.

Generac Power Systems

Why Work Here?

Generac is a leading Wisconsin manufacturing company that offers internal growth and advancement!

Generac is not only a leader in power but also a believer in being responsive to our customers and our communities. Generac has a strong history of giving back to the communities where our employees live and work. Additionally, our employee volunteer storm response teams support communities across the nation impacted by natural disasters.

Address

Waukesha, WI
USA

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