Serious power, compelling careers !
Here at Generac we don’t simply wait for opportunities to come to us. Our team is consistently on the lookout for new and innovative advances in our industry, which has led to our great success and company growth. We are proud to be a leader in the power generation industry and are quickly breaking ground in the Clean Energy segment. This growth equals rapid career advancement opportunities for those who want to be challenged and enjoy a fast-paced, high-performance culture.
In the role of Customer Support Representative working at our Waukesha headquarters you will be part of the Customer Support team.
The Customer Support Representative I provides excellent customer care to customers in a timely manner with an emphasis on providing accurate information, effective communication and issue resolution. The hours for this position are 10:30am - 7:00pm, Monday through Friday, and every 5th Saturday. This position reports to Customer Support Supervisor.
Provides excellent customer care to customers in a timely manner.
Provides accurate information to customers in a friendly manner.
Seeks out answers to questions within the materials and tools available.
Escalates calls as appropriate ensuring a soft transition if an inquiry is beyond scope of knowledge.
Achieves incoming call goals.
High School Diploma or GED;
- 6 months of experience in a customer support role.
High proficiency with Microsoft Office Suite (e.g., Word, Excel, Outlook);
Intermediate computer skills;
Excellent verbal and written communication skills;
Strong customer service skills;
Great Reasons to work for Generac:
Competitive Benefits: Health, Dental, Vision, 401k and many more
State-of-the-art facility with an onsite gym, walking trails, café, free parking and many employee activities
Scheduled events throughout the year that allow our employees, both current and retirees, to gather together and enjoy their time with their families and co-workers
Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits many employees volunteer their time with the customer support team or on the production line while others go right into storm-affected areas to repair generators
We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days. Each Friday we relax in our jeans!
Product loan and discount programs
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus.
To formally apply to this position click here: https://generacta.avature.net/careers/JobDetail/Jefferson-Wisconsin-United-States-Customer-Support-Representative-I/1989. You will not be considered an applicant until you complete the online application.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”