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Restaurant General Manager

Gecko Hospitality Gloucester, MA
  • Posted: over a month ago
  • Other
We are seeking a Restaurant General Manager for our high volume, casual upscale restaurant within our
full-service hotel. In this role you will be creating and maintaining relationships with clients and guests
in our restaurant, bar and banquet areas, and bring a strong passion to elevate one’s dining experience.
You will be managing all FOH F&B associates and In-Room Dining. Our Restaurant General Manager will
serve as the liaison between our Executive Chef and our guests to provide an exceptionally memorable

Our Hotel Restaurant encourages and expects all associates to develop the skills necessary to provide exceptional service both in and out of their primary department. Our associates will possess the ability to multi-task and deliver outstanding service outside of their primary responsibilities listed on their job description.

Essential Functions:
  • Conduct interviews, check references, and follow pre-employment guidelines and practices
  • Complete orientation checklist, take responsibility for training completion for all F&B staff
  • Create schedules and forecasting for dining room, according to volume and budget
  • Creating and maintain an approved training program with a strong attention to detail
  • Responsible for all F&B staff management, including issuance and adherence to standards of appearance and uniform policy, time and attendance policy, steps of service and service standards, etc.
  • Follow company guidelines for disciplinary action
  • Practice and ensure cleanliness and safety in all dining areas, liquor and wine storage areas
  • Work alongside with Beverage Manager to ensure proper ordering and inventory is in place, management of special product, product organization, staff training, yield management, and completing monthly inventory
  • Conduct daily staff meetings and pre-meals, develop topics to discuss daily, use as a time to educate, discuss issues, talk about guests, feedback, food& wine
  • Develop and maintain inside sales and marketing strategies i.e.; check stuffers, signs, staff incentives, etc.; constantly striving to drive public relations and overall revenue
  • Discuss specials daily with chef, type and print in proper format/paper, proof final with chef and administer to staff
  • Constantly update point of sale system by updating and maintain pricing, making adjustments when necessary, enter specials daily, maintain counts, 86’s, adding new hire information, etc.
  • Consistently check in with General Manager, Bar Manager and Asst. Restaurant Manager
  • Responsible for the administration of all F&B promotional items, menus, advertisements, etc.
  • Responsible for hiring & scheduling weekly entertainment (or as needed).
  • Maintain and update associate phone/email list
  • Maintain stock of comment cards, menus, business cards, and check inserts for the restaurant
  • Conduct monthly inventory of china, glassware and silverware, and order according to budgetary guidelines
  • Conduct monthly inventory of uniforms and order within budgetary guidelines
  • Maintain weekly linen inventory and order within budgetary guidelines
  • Responsible for practicing and training for proper timing of food courses
  • Supervises F&B personnel with responsibility for training, hiring, discipline, performance reviews, and wages
  • Responsible for monitoring and staying within specified budget
  • Train employees to keep up with company standards and new changes
  • Monitor and approve overtime, submit confirmation of payroll for F&B staff
  • Coordinate workflow to ensure a smooth-running operation
  • Monitor employee’s performance and issues, discipline when necessary
  • Handle all necessary paperwork related to this position (discipline reports, administering forms to employees, evaluations)
  • Assist team members as needed to promote a positive teamwork environment.
  • Code all invoices, log cost of goods, and follow appropriate accounting procedures to communicate expenses
  • Practice conscious knowledge of food allergies and safety in preparation

Hotel Specific Essential Functions:
  • Ability to stand for 10 hours’ length of time
  • Ability to walk and/or stand approximately 90% of shift
  • Ability to lift 50 lbs.
  • Ability to bend frequently during a shift
  • Ability to repetitively use manual dexterity
  • Ability to perform repetitive range of motion
  • Ability to move quickly based on needs
  • Ability to reach overhead and lift repeatedly
  • Ability to effectively communicate, often in a public forum
  • Ability to furnish appropriate state mandated certifications (TIPS, ServSafe, CPR, Allergy Awareness, etc.)
  • Ability to read, write, understand and speak English

Technology and Equipment:
  • Automatic dishwasher
  • Time Keeping System
  • POS – Aloha
  • Computer and Printer
  • Intermediate Internet Technology
  • Microsoft Office, Word, Excel, Outlook
  • Phone

Working Environment:
  • Hotel property with approximately 100 guest rooms
  • Work will primarily take place in kitchen, all back of house areas, and F&B service areas
  • Group and solo work
  • Practice and observe all safety procedures
  • Interior of hotel, in all areas with exposure to extreme temperatures
  • Exterior of hotel, including roof top lounge, with exposure to sun, heat, cold, and changing weather conditions
  • Exposure to various hazardous chemicals according to SDS Right to Know law.
  • 2 - 5 Years Front of House Management/Operations experience
  • Proven success with people skills, management techniques and daily execution of operations
  • Demonstrated successful teaching and/or training experience
  • Proven ability to drive sales and motivate teams
  • Proven training, communication, leadership and financial management skills
  • Openness and willingness to learn new techniques
  • Clean work habits with great attention to detail
  • Ability to multitask and prioritize effectively in a fast paced and demanding environment while maintaining calmness, composure, and hospitality
  • Ability to think quickly and adapt to changing situations
  • Must have flexibility with schedule requirements
  • Multilingual (Spanish/Portuguese/English) preferred, but not required
  • Valid TIPS Industry training preferred
  • Familiarity with MS Office Suite (Word, Excel, Outlook)
  • Thorough working knowledge of Point of Sale systems
  • You are eligible to participate in our company’s Health and Welfare benefits, Medical, Dental, and Whole or Term Life, Disability, Accident, and/or Cancer insurance plans.
  • Ongoing benefit of paid time off. Paid sick time will be accrued in accordance with Massachusetts state regulations (M.G.L.c.149,148C). Sick time accruals will begin upon start date and may only be used after 90 days of employment.

Gecko Hospitality


Gloucester, MA

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