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Software Implementation Specialist - REMOTE US

Gateway Ticketing Systems
King of Prussia, PA
  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical, vision,
Job Description

ARE YOU LOOKING TO DO GREAT WORK IN A DYNAMIC, FUN, COLLABORATIVE ENVIRONMENT?

 

For 30+ years we’ve been providing innovative software ticketing solutions to some exciting customers including amusement parks, museums, attractions, and zoos and aquariums. We work with globally recognized destinations as well as lesser-known but locally loved attractions on six continents. Now, we are looking to add an Implementation Specialist to our Managed Services team to implement our industry-leading attractions industry software.

 

Main Function:

The Implementation Specialist I is responsible for the deployment and configuration of Gateway software solutions and services.

Education and Experience:

• Bachelor’s Degree or combination of education and experience.

• 1-2 years’ experience in delivery or implementation of retail, food and beverage, point of sale, CRM or related industries software systems

 

Job Description: Essential Duties

1. Deploy Gateway software solutions and provide Galaxy configuration assistance

2. Provide onsite system and operational design evaluations, and based on findings, providing customer with suggested modifications.

3. Build and configure customer databases as required.

4. Provide guidance on best practices using Galaxy software to meet business requirements

5. Ensure customer’s satisfaction while upholding Gateway’s common business practices.

6. Communicate and log all client communications/visits via documentation such that the client can be supported by in-house staff.

 

General Duties:

1. Complete all tasks and handle all situations in accordance with Gateway’s Core Values.

2. Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, or participating in professional organizations.

3. Communicate in a clear, concise and timely manner, including voicemail and email.

4. Always promote and uphold the values, mission and vision of the company.

5. Read, understand and comply with the Employee Handbook

6. Promote and adhere to all defined policies, processes and procedures.

 

Core Competencies:

• Excellent interpersonal and communication skills, including exhibiting professionalism and diplomacy when working with customers.

• Familiar with SQL query analysis and development

• Ability to learn and master in-depth technical knowledge of supported Gateway Ticketing Systems software and solutions.

• Proven experience with coordination of multiple tasks simultaneously, meeting deadlines and working productively and efficiently under pressure.

• A demonstrated proficiency of Microsoft Office programs (Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft PowerPoint).

• Ability to travel up to 25% of the calendar year, which may include weekends and holidays.

• Ability to work/communicate to all levels of management and knowledge-based personnel and keep a professional demeanor at all times.

• Ability to work both in a team environment and on an individual basis.

• Excellent written and verbal communication skills.

• Working additional hours beyond regularly scheduled hours as requested by management.

• Understanding of the necessity to meet stringent deadlines.

• Basic analytical skills to create a business process using existing tools or to envision new tools to enhance business processes.

 

Physical Demands:

• Ability to hear, see and speak adequately (with or without accommodation) to perform the essential functions of the job

• Ability to perform repetitive movement actions including walking, standing and sitting for long periods of time to adequately perform the essential functions of the job

• Ability to work in inside environmental conditions

 

Diversity and EEO statement:

As an organization, we strive to maintain an environment and culture where all voices and perspectives are valued, where all team members are seen and heard, where opportunities are available to all who seek them, and where all employees feel they are able to bring their authentic selves to work each day. Diversity, equity and inclusion are an organizational priority, and we are committed to further building and strengthening these programs each year.

Gateway Ticketing Systems is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, biological sex, gender identity, gender expression, sexual orientation, national or ethnic origin, genetic information, disability, age, veteran status, family or marital status, or any other applicable legally protected characteristics.

 

We are not seeking recruitment agency assistance with this posting. Unsolicited resumes submitted by agencies will be considered direct applicants.

 

We are not sponsoring visas at this time.

Company Description
ARE YOU LOOKING TO DO GREAT WORK IN A FUN, COLLABORATIVE ENVIRONMENT?
For 30+ years we’ve been providing innovative software solutions to some pretty cool industries including amusement parks, museums, attractions, zoos and aquariums. We work with globally recognized destinations as well as lesser-known but locally loved attractions on six continents. We're proud of our company culture and values, value each other and our customers, and work hard to provide the very best services, solutions, and strategy in attractions ticketing!

Gateway Ticketing Systems

Why Work Here?
Flexible culture; interesting industry (ticketing software for museums, zoos, and theme parks); small but industry leader!

ARE YOU LOOKING TO DO GREAT WORK IN A FUN, COLLABORATIVE ENVIRONMENT? For 30+ years we’ve been providing innovative software solutions to some pretty cool industries including amusement parks, museums, attractions, zoos and aquariums. We work with globally recognized destinations as well as lesser-known but locally loved attractions on six continents. We're proud of our company culture and values, value each other and our customers, and work hard to provide the very best services, solutions, and strategy in attractions ticketing!

Address

King of Prussia, PA
USA

Industry

Technology

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