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Gateway Hotel & Conference Center
Ames, IA
  • Posted: over a month ago
  • Full-Time
Job Description

Job Purpose: To supervise and execute successful restaurant service during assigned shift. To enthusiastically deliver first-class service and hospitality that exceeds guest expectations. Consistently delivering the GATEway, from when the first guest arrives to when the last guest leaves. To guarantee excellence of service and the success of the staff. Plays an integral role in the success of the restaurant.

Essential Functions:

  • Monitor and support server activity throughout shift
  • Provide management with restaurant status, progress, and creative feedback
  • Ensure completion of all server tasks while opening or closing the restaurant within scheduled shift time
  • Leader in delivering the GATEway service standards and exemplifying Gateway Values
  • Supervise restaurant floor to ensure food quality, presentation and services are in accordance with standards
  • Promote teamwork and communication between hotel departments
  • Promote a fun work environment through a positive and enthusiastic attitude
  • Responsible for resolving or escalating guest complaints and feedback through sharing and transparency
  • Maximize productivity by working efficiently and in a timely manner
  • Responsible for coordinating restaurant reservations and events completely and accurately
  • Maintain inherent attention to detail, and look for ways to continually improve
  • Engage staff in ongoing training


  • High school diploma or GED
  • A combined 2 3 years restaurant serving and or supervising experience or comparable customer service experience
  • Ability to deliver first class customer service
  • Proffessional communication skills to effectively communicate with staff, guests, and management
  • Strong leadership skills
  • Strong organizational and decision-making skills
  • Ability to work confidently and independently

Gateway Hotel & Conference Center


Ames, IA



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