Phone & Data Entry Specialist
Gateway Center Frederick, MD
- Expired: October 25, 2021. Applications are no longer accepted.
Help our essential workers get to the frontlines! We are looking for phone and data entry specialists to play a part in connecting nurses with healthcare facilities needing to fill shifts. You will navigate online to verify the nurses credentials after theyve selected the healthcare facility they would like to work with.
Youll then follow-up with the nurse with a written message to confirm if their credentials are valid for that facility. You will also be handling follow up phone calls with those checking on the status of picking up shifts. Join Five Star Call Centers and become part of this critical team helping our essential healthcare workers.
Position ResponsibilitiesManage large amounts of inbound or outbound calls in a timely mannerFollow communication "scripts" when handling different topicsIdentify customers' needs, clarify information, research and provide solutions and/or alternativesAccess company and client resources provided to accurately handle the call/recordPerform... Data Entry and Customer Service skillsBe able to navigate on-line efficientlyWork requests/records received for those requesting to sign up for shiftIdentify customers' needs, research to see if request has credentials neededSkillfully change from one task to another without loss of efficiency or composureActively participate in efforts to support customer satisfaction and maintain qualityEffectively communicate with patience and understandingRemain positive and professional in all internal and external customer interactionsBe available at your desk, maintaining punctuality and attendance at all scheduled timesPhysically be able to meet the demands of the job within the described work environmentApply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areasFlexibility to cross train as requestedMaintain the utmost confidentiality and security as it pertains to the Five Star Electronic Communications Privacy ActPerform other duties as assigned**Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time. Duties/ResponsibilitiesWork independentlyType at a minimum 25 words per minute accuratelyDemonstrate initiative and self-motivationPerforms assignments while under limited time framesBasic math skillsPositive attitudeMust be able to speak, read, write and understand EnglishEducation and ExperienceA high school diploma or GED is preferredPrevious 1 year data entry preferredMust be at least 18 years of age Required Skills/AbilitiesStrong phone and verbal communication skills along with active listeningExcellent written communication skillsCustomer focus and adaptability to different personality typesRegularly required to sitRegularly required to use hands to feel, handle and control objectsOccasionally required to reach, stoop, kneel, or crouchOccasionally required to lift and/or carry loads of up to 30 lbsAll standard vision abilities are requiredAll standard hearing abilities are requiredCOVID-19 Considerations: Keeping our employees and our community healthy and safe!Multiple sanitation areas in the facilitySocial distancing in shared areasStaying home when sickThe above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.Location/Region: Frederick, MD (21702
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