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customer service

Gartrell SS LLC Aurora, CO

  • Posted: over a month ago
  • Full-Time
Job Description

Job Description - Customer Service Specialist

Ibox Self Storage is looking for an enthusiastic, detail-oriented, customer-focused self-starter who is able to work independently at our clean and modern facilities in Aurora, Colorado.

As a Customer Service Specialist, you will be an important part of our team, ensuring that all tenants, vendors, and co-workers are treated in a positive, courteous and professional manner while carefully adhering to policy and following established guidelines for superior service and safety. We are looking for team members who enjoy working with others and are eager to take on responsibility in a customer-facing role.

Responsibilities

· Identify potential customers’ storage needs and provide them with ideal solutions

· Guide new tenants through rental processes and agreements, offering them applicable products and supplies

· Take pride in the appearance of your property by maintaining a clean environment indoors and out including office, sidewalks, parking areas, restrooms and trash enclosures

· Conduct timely walk-throughs and inspections of customer-facing and employee areas

· Conduct daily physical storage unit inspection; confirm inventory availability

· Ensure spaces are secure and available units are clean and ready to rent

· Perform timely inspections of exterior doors, gates and locks for security

· May be required to travel to other locations and run errands for the facility (ie: bank)

· Check Uhaul truck schedule, prepare paperwork, assist customers with rental

· Offer tenant assistance and promptly respond to all tenant requests

· Process payments and tenant account updates

· Answer phone in a courteous and professional manner and promptly respond to all requests

· Maintain accurate tenant records, following protocol and established operating procedures

Qualifications

· 1+ years of customer service experience (retail, sales, restaurant server, sales associate, front desk, site management, and/or other customer-centered sales roles)

· Basic computer skills

· Valid Driver’s License with access to reliable transportation

· High School Diploma or GED equivalent

Gartrell SS LLC

Address

Aurora, CO
80018 USA

Industry

Business

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