Garnet Transport Medicine – Medical Coordination Specialist
Location: Essex Junction, Vermont
Reports to: Clinical Logistics Operations Center (CLOC) Supervisor
In collaboration with the requesting facility staff, the Medical Coordination Specialist works to coordinate appropriate, safe, rapid and efficient inter-facility transport. The Medical Coordination Specialist is responsible for ensuring smooth, accurate, and efficient relay of information between requesting facilities, referring providers, consumers, and Garnet clinical and operational staff.
- High School Diploma or Equivalency (GED) required
- National Registry of Emergency Medical Technicians (NREMT) - Credentialed at the EMT, AEMT, or Paramedic level (preferred)
- Candidates with education in the allied health field or other positions requiring understanding of medical terminology and medical practice operations will be considered.
- Associate’s or Bachelor’s Degree (preferred)
- Documented training in Medical Terminology or ability to pass a general medical terminology exam (preferred)
- Three (3) years of experience as a Fire, EMS, or Police dispatcher (preferred); or experience as a Medical Assistant, Medical Unit Secretary, Coder, Case Manager, Practice Manager, Care Coordinator, or other discipline where coordination of clinical resources was a principal responsibility
- Garnet reserves the right to request prospective candidates to provide documentation of their experience and skills
- Experience in a service-related healthcare occupation, demonstrating proficiency in interacting with customers and ability to work in a high-paced, high-stress and dynamic environment (preferred).
- Must have working knowledge of radio communications and computer dispatch.
- Working knowledge of medical terminology and experience with third party payers, reimbursement procedures as well as CPT and ICD coding knowledge. (preferred)
- Basic Life Support (BLS) EMS training and experience (preferred)
- Dispatching experience for an EMS agency or emergency operations center (preferred)
- Knowledge of EMS operations, 911 response, and interfacility transports (preferred)
- Communicate effectively
- Must be able to demonstrate competency in operating computer systems and clinical documentation systems
- Proficiency in operating Computer Aided Dispatching systems (CAD) (preferred)
- Proficiency in call taking and the operation of telephone systems with multiple lines
- Emergency Medical Dispatcher (EMD) (required within 12-months)
- Other as approved by Garnet Clinical Leadership
The Medical Coordination Specialist reports to the Clinical Logistics Operations Center (CLOC) Supervisor and receives operational guidance and input from the senior Clinical Operations Supervisor (COS) regarding field operations. The Medical Coordination Specialist is ultimately accountable to the Chief Executive Officer or division executive.
Freedom to Act/Accountability
Collaborates with coworkers, EMS agencies, nursing staff, physicians, case managers, and leadership at all referring and client facilities, following departmental guidelines, policies, and procedures. Follows intake algorithm to determine medical necessity, the best mode and level of transport for patient care. Takes direction from the senior Clinical Operations Supervisor with regard to patient acceptance, medical necessity, payment verification, and insurance program eligibility.
The Medical Coordination Specialist works directly with administrative staff, Garnet EMS personnel, external governmental agencies, client facilities, and insurers located within Vermont and New York. The Coordination Specialist also works directly with case managers and care coordinators from external client facilities and state agencies while coordinating transport resources and facilitating emergent and non-emergent transport requests.
Conditions of Hire/Employment
- Valid Vermont Driver’s License with clean driving record for previous 5 years
- Valid Vermont EMT, AEMT, Paramedic License in good standing with no previous or pending sanctions (required for those that are licensed as EMS providers in the State of Vermont)
- Must be able to pass a comprehensive State and Federal background check including inquiries into state and federal healthcare and human services agencies:
- Vermont Department of Health Office of Public Health Preparedness and Emergency Medical Services
- VT Agency of Human Services Child Protection Registry
- VT Division of Licensing and Protection Adult Abuse Registry
- List of Excluded Individuals/Entities (LEIE) of the U.S. Department of Health and Human Services (HHS) Office of the Inspector General (OIG) and the General Services Administration (GSA)
- VT and NY State Medicaid Fraud
- Ability to pass pre-employment tests appropriate to your clinical licensure to include:
- Written clinical knowledge test
- Operations/Case Management Scenario
While performing the duties of this job, the Coordination Specialist is required to stand, walk, use hands and fingers, handle or feel objects, tools, or controls; reach with hands and arms; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance visions, color visions, peripheral vision, depth perception and the ability to adjust focus.
Prospective candidates must also be capable of the following:
- Must be able to pass a comprehensive Physical Abilities Test (PAT) specific to job functions
Garnet Transport Medicine is an equal opportunity employer and highly values diversity. Garnet Transport Medicine and Sparrow Healthcare Recruitment do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.