Field Service Supervisor

Job Description

JOB SNAPSHOT

Job Title: Field Service Supervisor
Location: Phoenix, AZ
Environment: Corporate Office & In the Field
Salary: $45,760 / year
General Job Functions:

• Training
• Scheduling
• Security Management

Shift & Hours: Varies
Included Benefits/Perks:

• Medical
• Dental
• Vision
• 401K

Who is GardaWorld?

GardaWorld is the world's largest privately-owned security services company. We protect our clients' staff and assets, wherever they are in the world. We offer different schedules, diverse work assignments spanning multiple industries, and career advancement opportunities. We encourage diversity and are proud to be an equal opportunity employer. GardaWorld Security Services is looking for a Field Service Supervisor to fulfill different assignments for our clients.
The Field Service Supervisor is an operational employee of the company responsible for inspections, training, scheduling, delivering of supplies to accounts, and occasionally personally filling account posts for a specific shift, typically reporting into an MSS or CSM. In some cases, the Field Service Supervisor will also provide drive-by patrol services to patrol accounts. The Field Supervisor is responsible for working with the MSS, CSM's, Project Managers, and/or Site Supervisors in the branch to develop schedules, manage schedules, fill open shifts and oversee the Special Response Officers. The Field Service Supervisor role is 100% tactical and operational. The Field Supervisor is expected to build upon a culture of employee engagement and set the example for all employees in the branch of servant leadership and personal commitment to the GardaWorld Values.

Performance Metrics: The Field Service Supervisor is expected to achieve the following metrics within GardaWorld's performance-based business environment:

• 100% of shifts covered by qualified personnel at all accounts during the responsible shift
• Personnel inspections and training of personnel to all accounts during the responsible shift
• Personnel recruiting to ensure full staffing levels
• Personally recruit a minimum of one new supervisor for the branch annually
• Develop a minimum of one Special Response Officers for promotion annually
• Become proficient in all company software systems (on-boarding, scheduling, financial)
• 100% compliance with the GardaWorld Mandatory Requirements
• Lead by example of living up to the GardaWorld Values

Personal Characteristics: Company-Wide Culture - High Integrity (Character Beyond Reproach), Servant Leader (Never Asking Anyone to Do What You Aren't Willing to Do), Hands-On Leader, Financially Prudent, Detail-Oriented, Thick-Skinned, Fun.

License Number: 1978-GP
JOB SNAPSHOT

Job Title: Field Service Supervisor
Location: Phoenix, AZ
Environment: Corporate Office & In the Field
Salary: $45,760 / year
General Job Functions:

Qualifications

Education