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Employee Relations Partner, North America
Gallagher Rolling Meadows, IL
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Employee Relations Partner, North America

Gallagher
Rolling Meadows, IL
Expired: August 26, 2022 Applications are no longer accepted.
  • Full-Time

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live in a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

Position Summary:

The North America Employee Relations Partner, reporting to the North America Employee Relations Leader, is a key member of the newly developed Employee Relations Center of Excellence. This role will be supporting a business division within North America and will serve as a trusted advisor to resolve challenging issues including: complex investigations, performance improvement, conflict resolution and other ER concerns. This role will partner, as needed, with HRBPs, Legal, HR Operations, Global Security and others to analyze, diagnose and resolve Employee Relations issues in an efficient and effective manner. This role offers the unique opportunity to support the build out of a centralized ER Center of Excellence.

Key responsibilities:

  • Conduct internal investigations related to EEO concerns and potential code of conduct violations.
  • Partner with managers and employees to facility positive interactions and effective outcomes for matters including performance coaching, performance improvement plans, written warnings, disciplinary actions and communications.
  • Collaborate cross functionally with division leaders, Legal and HR to resolve ER cases and sustain positive employee relations.
  • Provide detailed case management documentation, executive summaries and timelines clearly written and with recommended outcomes.
  • Analyze employee relations trends with the business to develop proactive strategies, solutions, training programs and policies.
  • Maintain thorough understanding of Gallagher HR policies/procedures and relevant employment and labor laws to ensure equitable and consistent resolution of cases.
  • Engage and execute on projects across divisions and functions where ER expertise and input is required.
  • Assist in the support of the initial pilot processes, provide input on metrics, standardization of processes and overall HR quality improvements.

Knowledge, Skills & Abilities:
  • Highly accountable ER professional with case management system experience handling complex employee relations issues autonomously from initial contact through resolution.
  • Strong attention to detail and excellent verbal and written communication skills, including the ability to write cohesive emails, summaries and investigations plans/reports.
  • Ability to build collaborative working relationships and be a conscientious, trusted adviser with employees at all levels, regions, and divisions of the organization.
  • Ability to handle complex and emotionally charged issues with maturity and composure, addressing situations objectively and without bias.
  • Passionate about making things better, e.g. improving processes, reducing/removing inefficiencies.
  • Ability to analyze data, create reports and use system analytics to dig into root cause analyses.


Required:
  • 7+ years of related experience - ideally focused on Employee Relations, employment law, or HR Business partner/generalist experiences.
  • Experience using a case management system and accountability for detailed, documented investigations.
  • Experience building and using metrics to identify employee relations trends.
  • Background in HR, Employment Law, or Business.
  • Bachelor's degree in relevant field, and/or HR certification (SPHR, etc.).
  • Preferred experience with both US and international (e.g., Canada, Lat Am) ER / compliance / Human Resource matters.

Knowledge, Skills and Abilities:
  • Highly accountable ER professional with case management system experience handling complex employee relations issues autonomously from initial contact through resolution.
  • Strong attention to detail and excellent verbal and written communication skills, including the ability to write cohesive emails, summaries and investigations plans/reports.
  • Ability to build collaborative working relationships and be a conscientious, trusted adviser with employees at all levels, regions, and divisions of the organization.
  • Ability to handle complex and emotionally charged issues with maturity and composure, addressing situations objectively and without bias.
  • Passionate about making things better, e.g. improving processes, reducing/removing inefficiencies.
  • Ability to analyze data, create reports and use system analytics to dig into root cause analyses.

U.S. Eligibility Requirements:
  • Interested candidates must submit an application and resume/CV online to be considered
  • Must be 18 years of age or older or must demonstrate legal capacity to enter a contract
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
  • Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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Address

Gallagher

Rolling Meadows, IL
60008 USA

Industry

Business

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