Job Title: Customer Service Sales Associate
Reports to: Aaron Jones, founder
Effective Date: ASAP
Part Time, hourly rate of 20+ per hour with option to move to full time or salary increase quickly
We are a small, family run business that makes the world’s first line of heated outdoor furniture! Our shop is located in the Bayview district of San Francisco and this is where we make the majority of our furniture, meet with clients and come to work every day. (We are conveniently located across the street from BevMo and a recycling center!) This job focuses on client services and sales. You are the person who gives our clients their first impression of Galanter & Jones. You are warm, helpful, quick to respond, friendly, persistent without being pushy. You make people feel at home, you anticipate their questions and needs. You are organized and efficient. Since we are a small start up we have all worn every hat in this operation! We know how to roll up our sleeves and get the job done and we’re looking for someone who understands what it takes to keep a small business rolling. (Flexibility, willingness to jump in and a can do attitude are helpful) This is an integral position and a great opportunity to grow with the company.
Responsibilities Client interface – communication with clients regarding everything from sales to delivery timelines, etc. This is a high touch area and requires good communication skills! When you are in the office, you will be the one to greet and entertain the clients. You make sure the reception area is clean and presentable for clients. You are the one answering questions that come in via and are the voice behind our web based chat. You follow up, then follow up some more and then after that, you keep following up. Sales - sending out invoices, processing POs, answering endless questions, being VERY well versed in our product, working with Operations to answer questions and get clients what they need asap. When clients want to come by and see our furniture, they meet with you. If a client needs a delivery estimate, you get one!
Outreach - If someone comes to you with a lead, you reach out and introduce them to Galanter & Jones.
Support - Work closely with operations and marketing.
• Some evenings, weekends and travel required
Qualifications This position is best suited for an anticipatory, efficient, organized multi tasker who enjoys people.This job requires interaction with high touch clients. A sense of humor is required.
You got to have hustle. You will be expected to work hard. Excellent written and verbal communication skills a must. We use HubSpot, Quickbooks, Dropbox, Slack and Google.
A little background about our company: Galanter & Jones is a design + fabrication studio in San Francisco by brother / sister duo Aaron and Miranda Jones. Founded in 2012, we debuted with a line of heated outdoor seating. Smooth and warm like a rock set out in the sun, our pieces are comfortable, durable and beautiful. Many have said that they are as relaxing as being in a hot tub without having to get wet. They completely change the way people can experience the outdoors while simultaneously offering an elegant solution to traditional outdoor heating methods. We have been featured in a variety of publications including Elle Decor, House Beautiful and Dwell, and earned "Best Outdoor Furniture" at Dwell on Design 2015. Our clients include interior designers, landscape architects and a portfolio of residential, hospitality, and commercial spaces.
Galanter & Jones is a design + fabrication studio run by brother/sister duo Aaron and Miranda Jones. Founded in 2012, we debuted with a line of heated outdoor seating, the first of its kind.
Smooth and a warm like a rock set out in the sun, our pieces are comfortable, durable and beautiful. Many have said they are as relaxing as being in a hot tub without having to get wet. They completely change the way people can experience the outdoors while simultaneously offering an elegant solution to traditional outdoor heating methods.