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Support Specialist

GTT, LLC Marlborough, MA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description
 Support Specialist

  • This position is responsible to provide timely contract execution, accurate pricing set-up, price discrepancy troubleshooting and root cause resolution across all commercial divisions, using Oracle EBS and SalesForce.
Duties and Responsibilities
  • Process contract activations and executions in Contract Management Systems and administer customer pricing in SalesForce and Oracle for assigned product division; enter initial order where appropriate
  • Support Specialist Execute best practices for customer contract pricing setup
  • Support Specialist Ensure timely research, root cause resolution and respond to pricing inquiries from internal and external customers in specified turn-around time, with weekly credit memo report as one metric to measure success in driving down price discrepancies
  • Support Specialist Cross train on other product division requirements to provide back up support to the other Contracts Specialists
  • Maintain an understanding of contract requirements to ensure all applicable contract obligations are met in a timely and accurate manner
  • Interact directly with internal and external customers, Directors of National Accounts, and field sales regarding contracts (i.e. pricing, products under contract, contract requirement, etc.); provide any ad hoc reports as requested
  • Support Specialist  contract renewal process in partnership with Commercial Contract Specialists
  • Collaborate and partner directly with the Corporate Sales organization and where required, provide direct customer interaction to ensure effective contract execution
  • Identify continuous improvement opportunities related to the contract activation and execution process
  • Work on ad hoc projects as assigned
  • Support Specialist Participate in all required job training and development courses and seminars
  • Other duties as assigned by Manager
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the basic knowledge, skills, and/or abilities required.
  • Customer focused
  • Effective oral and written communication skills are essential
  • Outstanding interpersonal skills\
  • Excellent problem solving and decision making skills
  • Ability to exercise initiative and sound judgment in a variety of situations
  • Demonstrated ability to meet deadlines under pressure
  • Excellent attention to detail
  • Strong propensity to learn new software programs/systems
  • Ability to interpret and understand complex situations
  • Basic accounting or finance understanding; ability to grasp the larger picture/how all pieces interact and affect one another
  • Demonstrated ability to work independently with minimal supervision and work well within a team
  • Strong communication, interpersonal and organization skills; establishes and builds relationships with stakeholders and cross-functional teams
  • Demonstrated ability to maintain a positive attitude and professionalism
  • Must be able to work in a fast-paced environment and adapt well to change
  • Demonstrated ability to prioritize and multi-task
  • Good business acumen
  • Ability to interpret contract documents preferred
  • Working knowledge of Adobe Standard, and Microsoft Office especially Word, Excel and PowerPoint
  • Must be able to work in a fast-paced environment and adapt well to change
  •  Bachelor's degree
  •  3+ years' experience in a sales support, contracts support, or legal support role
  • Experience working with Oracle or similar system
  • Experience working with SalesForce or similar system
  • Experience working with and supporting sales and sales contracts in the healthcare industry is strongly preferred
  • Experience working with contracts a plus


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Marlborough, MA
01752 USA



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