ONE WEEK CONTRACT on 1099!
Must have skills:
Support Specialist-End user support-Desktop Support-Windows operating system - Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands
Hardware refresh including configuration, software installs and data migration
Responds to customer technical problems/issues related to hardware and software
Assists customers by diagnosing problems and providing resolutions for technical and service issues.
Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Monitors and tracks issues to ensure accurate resolution.
Assumes complete ownership of customer issue until resolved involving multiple inbound and outbound communications. They will own the issue and engage/collaborate with multiple resources.
Acts independently with substantial latitude to determine methods and procedures on assignments, setting objectives and deciding how to proceed.
Proactively engages the required resources to ensure the customer expectation is exceeded in a timely manner.
3-5 years of relevant experience or equivalent combination of education and work experience
Strong ability to develop business relationships and communicate effectively with the user community