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Level 2 Desktop Support

GTN Technical Staffing
Union, NJ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description


  • Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc.
  • Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.
  • Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on assets.
  • Imaging devices, including desktops, laptops, and other devices as needed.
  • Install, configure, troubleshoot infrastructure – server/network devices.
  • Track hardware inventory, handle any issues and find resolutions for users.
  • Handle tickets in ServiceNow in a timely manner.
  • Assist in resolving technical escalations that arise during service delivery.
  • Be highly adaptable and a self-starter.
  • Work well with different types of management styles.



  • Working knowledge of meeting SLA (Service Level Agreements)
  • Working Knowledge of ITSM tool, Service-Now is a plus
  • Basic industry standard technical knowledge
  • Strong knowledge in Microsoft Office, Patch Management, Anti-Malware, desktop/laptop imaging, anti-virus and inventory management tools.
  • Excellent knowledge of computers (PC, Laptop and Mac) and peripherals.
  • Advanced working knowledge of configuring and trouble-shooting iOS and Android based mobile devices.
  • Outstanding communication skills to team and clients. Ability to motivate the team to adhere IT best practice and deliver outstanding customer service



Company Description
GTN provides Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Payroll Management, and Professional Services.

GTN Technical Staffing


Union, NJ



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