Cloud System Analyst (Hybrid Onsite - Locals Required)

• Troubleshoot and resolve Manhattan related defects that impact proper data flows to ABC Systems and determine whether to escalate to vendor support.
• Attend and facilitate Manhattan weekly case status meetings to ensure case load and issue resolution maintains steady progress for any ABC impacted systems.
• Facilitate ABC IT systems meetings needing coordination with Distribution Center Team.
• Serves as escalation point of contact for IT Production Support Team for supported systems
• Assist with research needed from Client Services for Store related inventory issues originating from the Distribution Center.
• Monitor data flows between ABC Systems, investigate root cause of data impairment, assist IT Developers with transient data issues and data clean up.
• Creates and/or maintains appropriately detailed business and system documentation (SOPs, Job-Aids).
• Organize SharePoint documentation for IT and Business SOPs, and workflows.
• Review and Update mappings, as needed, for data integration with legacy systems.
• Serve as subject matter expert for both the use of supported applications and their technical implementation.
• Works with other IT functional groups to resolve issues related to interfaces with other ABC systems.
• Coordinates change management efforts and ensures that change management process is followed for ABC application updates that interface with ABC systems.
• Serves as back-up IT Administrator for Senior Applications Analyst.

• Previous experience as a Systems Analyst in a cloud-based, SaaS environment
• Ability to learn new products and systems quickly
• Possesses excellent problem solving and technical troubleshooting capabilities
• Self-starter, works independently with limited direction and can effectively and efficiently translate business, process, and technical goals into actionable tasks
• Able to balance multiple assignments simultaneously based on priority and complexity
• Possesses excellent verbal and written communication skills with both IT and Business Professionals at all levels of organization (able to speak to big picture as well as technical details and knows when to speak to each and how)
• Diligently, but tactfully pursues answers to needed questions to address gaps and advance work progress
• Effectively facilitate meetings and requirements gathering sessions
• Writes specific, measurable, and testable user stories with detailed acceptance criteria
• Proficient with Microsoft Office 365 (Word, Excel, PowerPoint, Visio, SQL Developer, Unix, Windows Operating Systems)
• Publishes clear and effective process flows

• Previous experiencing using Atlassian JIRA
• Previous interface experience understanding data flows
• Previous experience using or supporting WMS Manhattan Associates
• Previous experience using or supporting MHE Sortation Software DMW&H Shiraz
• Previous programming experience

Skill

Required /Desired

Amount

of Experience

Previous experience as a Systems Analyst in a cloud-based, SaaS environment

Required

2

Years

Previous experience troubleshooting software related issues and defects (both SaaS/COTs and In-House developed)

Required

2

Years

Intermediate SQL Skills (Complex select statements with multi-table joins, update statements)

Required

3

Years

Read/create/maintain data mapping documentation for system interaces

Required

2

Years

Meeting facilitation (agendas, parking lots, meeting notes, action items, etc.)

Required

2

Years

Create/maintain business process flows, sequence diagrams, etc.

Required

2

Years

Writes specific, measurable, and testable user stories with detailed acceptance criteria

Required

2

Years

Comfortable communicating (written & verbal) with both technical and business users and colleagues

Required

2

Years

Previous experience using or supporting WMS Manhattan Associates

Highly desired

2

Years

Previous experience using or supporting MHE Sortation Software DMW&H Shiraz

Highly desired

2

Years

Previous programming experience

Highly desired

2

Years