Skip to Main Content

Account Strategist

Portland, OR
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

GRAYBOX is the premier digital technology consulting firm in Portland, Oregon. We pride ourselves on the consistent and reliable execution of complex digital projects. At our core, we are an experienced team of professional design, marketing, technical and business consultants that aim to serve our client-partners well and produce great results for their businesses.

As one of the fastest-growing companies in the region, we are seeking to expand the capabilities of our teams. To that end, we are looking for an Account Strategist to work directly with our clients and help their business grow through effective digital strategy.

This role will work primarily with our Applications team that focuses on building web-based apps, mobile apps, and emerging technology. More broadly, GRAYBOX is currently organized into groups — called Practices — based on the multiple types of work we’re engaged with:

  1. Creative
  2. Marketing (Website + Digital Marketing)
  3. Applications (Web Apps + Mobile Apps + New Technologies)
  4. Ecommerce (Enterprise Ecommerce Ecosystems & Storefront Builds)


You’ll be expected to:

  • Drive healthy account relationships and client strategy.
  • Building, maintaining, and improving our existing account relationships — you set the tone and ensure that clients feel supported and represented internally at GRAYBOX.
  • Setting account strategy and areas of focus based on a client’s goals.
  • Knowing your clients’ business and product strategy like it was your own.
  • Identify opportunities for additional product development.
  • Collaborate with internal team to set product-level strategy.
  • Representing clients’ perspective internally.
  • Developing account contacts up and down the client organization.
  • Regular account check-ins with clients and internal team.
  • Knowing clients’ data and performance.
  • Ensuring client goals are being met on a monthly, quarterly, and annual basis.
  • Participate in day-to-day planning/agile ceremonies to support ongoing work.
  • Co-leading strategic planning sessions with VP of Strategy.

Lead sales operations within your area of expertise; this will include:

  • Developing opportunities with existing clients — you’re always on the lookout for new ways we can serve our clients well
  • Writing and presenting new sales proposals
  • Working with VP of Strategy and Practice Director(s) on gathering requirements and estimates for new work from the team
  • Ensuring statements of works, created by our teams (not you), are complete and accurate for your clients.


These should all describe you:

  • You have a strong track record of building relationships with clients and internal teams alike
  • You love working with clients and they love working with you
  • You love a good [virtual or in-person] whiteboard session and can translate client requirements to the internal team


On a practical note, we have a few qualifications:

  • Professional services experience in an account management or strategy role
  • Strong background of experience within product and/or application development, including web-based or mobile applications
  • Excellent communication skills, both written and verbal


Compensation & Benefits

  • Competitive Salary

  • Starts at 16 days PTO (up to 25 days/year with tenure)

  • Health, Dental and Vision Insurance (partially paid for you)

  • $1,000 Annual Education Allowance

  • 401k + 4% Salary Match

  • Group Term Life insurance

  • Lots of small benefit options (Disability, Aflac, Pet Insurance, Etc)

  • 5 Week paid (80%) Sabbatical every 5 years of employment


Location & Remote Work

  • Role is open to anywhere in the USA

  • Working while traveling is okay up to 4 weeks/year — just do good work on time

  • Must be working from 9am-2pm Pacific Time, other hours are at your discretion


Hiring Process

Our process generally involves 4 rounds of interviews; a phone screening, video calls with hiring manager, team members or specialists and CEO. Some of our applicants with technical backgrounds may be asked to complete a skill-based assessment, and review your results with an Architect. If asked to complete an exercise, you will be compensated for your time.


Please note:

A successful candidate will be subject to a background check and must receive satisfactory results, as a condition of joining the team.

By applying for this role, you confirm that all information submitted is accurate and complete. You further acknowledge that providing false or fraudulent information during the application process is cause for denial of an offer, revocation of any existing offer, or other adverse action, up to and including termination after the start of your commencement of work.

If you think you might thrive in this environment, we would love to hear from you.


Diversity, Equity, and Inclusion

GRAYBOX affirms the diversity of our local communities including race, religion, national or ethnic origin, sexual orientation, and gender identity / expression. We welcome candidates who reflect our growing regional and national diversity.

GRAYBOX provides equal work opportunities to all team members and applicants, and it prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We want to ensure that our hiring process is accessible. If you need reasonable accommodation for any part of the application process because of a medical condition or disability, please send an email to to let us know the nature of your request.


GRAYBOX Core Values

Our values are the CORE of who we are at GRAYBOX. They’re meant to be a guiding light about what it means to be “at work” and how we interact with each other.

Our values were determined in a collaborative process that included all-company surveys, and a series of moderated workshops with a diverse selection of team members & consultants.

Stewardship — Care like it's yours

Craftsmanship — Create with intent

Delightful — Cultivate positive experiences together

Growth-Mindset — Improve every day

Professional — How we work matters

Company Description
GRAYBOX is a digital consulting agency that helps you solve technical challenges, reach your audience and optimize your operations with elegance, utility and expertise.

We plan, design and build a variety of digital experiences including websites, web applications, mobile applications, ecommerce stores of all sizes, digital marketing campaigns, videos and virtual reality. If it touches the internet, we probably help with it.

We have about 30 people on staff + an extensive network of local freelancers. The company was founded in early 2009 and is widely regarded as an awesome place to work.

GRAYBOX affirms the diversity of our local communities including race, religion, national or ethnic origin, sexual orientation, and gender identity / expression. We welcome candidates who reflect our growing regional and national diversity.



Portland, OR



View all jobs at GRAYBOX