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Experienced FQHC Chief Operations Officer

GPW Health Center Manassas, VA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

GPW Health Center is growing!

We are committed to real work/life balance, great pay and fantastic benefits; Four-day workweek Monday - Thursday (10 hour shifts); 7 paid holidays and 120 hours of PTO accrued per year, 401k plan with a 3% employer contribution (regardless of the employee's contribution), Medical (100% employer paid for employee coverage, 50% employer contribution for family coverage) life insurance (employer paid), Dental and Vision insurance. We are an organization that cares about our staff and community!

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Position Description

The Chief Operations Officer (COO) is mission-driven and responsible for compliance and operational leadership of a multiple practice, multiple site non-profit (501c3) Federally Qualified Health Center.  The COO is a member of the Senior Leadership Group.  This position acts independently and in team settings to provide research, writing, and analysis on a wide range of health care policies, procedures, and budget matters to ensure superior patient care, effective communication and collaboration among 100+ staff, and decision-support for the Board of Directors.  This person will serve as the administrative liaison to patients, families, staff, vendors, and stakeholders.  

This position requires compliance with the Center’s Compliance Program and Standards of Conduct and applicable policies and procedures.  Such compliance will be considered as part of a regular performance appraisal.  Failure to comply with the Center’s standards, including the failure to report any conduct or event that potentially violates legal or compliance requirements, will be met by the enforcement of disciplinary action, up to and including possible termination.

This person demonstrates independent judgment, integrity, and self-sufficiency in effective problem-solving while serving as an administrative and operational resource for the Center.  This person has a minimum of five years of operations experience in a non-profit organization.  The person possesses extensive interpersonal, communication, and team player skills and excels in the constant change associated with a rapidly expanding and complex health care organization.  The person exhibits mature behavior and judgment and always maintains a “can do” attitude.

The person has health care operational experience and skill sets, e.g., problem-solving, project management, that will contribute to the success of a rapidly expanding Federally Qualified Health Center.  This person has a functioning knowledge of the organization’s relationship to local, state, and Federal government agencies, other non-profit organizations, and the private sector.  The person should clearly understand and be able to communicate to all community stakeholders the role of the Center in the health care service continuum. 

This person must have thorough knowledge of all aspects of the front desk operations and provides regulatory training, compliance and employee supervision.  The COO supervises the site Office Managers, Patient Relations Manager, Patient Services Supervisor. Patient Services and Patient Transportation.  This position is a member of the Senior Leadership Group and requires an experienced manager capable of multitasking on a daily basis.   

This person has a full understanding of the Center’s technology systems (electronic health records, computerized patient check-in, patient portal, intranet, telephone system, etc.) and directly supervises the Office Managers and Patient Relations Manager who will troubleshoot simple tasks and activate vendors when necessary on a 24/7 basis.  Technology is viewed as an enabling resource and is used in driving greater staff productivity, employee morale, patient satisfaction, and patient health outcomes. 

 

Essential Functions

1.       Assumes the duties and responsibilities of the CEO when delegated.  Serves on the Senior Leadership Group and is responsible for the agenda, minutes, and data-driven decision-making by the Team.  Must demonstrate a personal and professional commitment to the Center’s mission and vision.  

2.       Assists the CEO in the development and administration of policies, plans, programs, procedures that further the Center’s Strategic Plan and program goals.  This person will assist in the development, update, and implementation of the Board of Directors’ Strategic Program Plan.

3.       Supervises and mentors staff, including the Office Managers, Patient Relations Manager and Patient Services Supervisor. This position requires prior experience supervising and disciplining personnel. 

4.       Requires extensive experience in electronic health records (EHR) systems, in particular the EHR system used by the Center.  Develop and maintain ‘Super User’ knowledge of the EHR system.  Provides initial and refresher training of the system to new hires and is the lead of EHR Help Desk which troubleshoots issues and provides general support of staff using EHR.

5.       Supports the Patient Relations Manager in the call center operations.  Develops and maintains extensive knowledge of the telephone system including overall strategic alignment with Center operations.

6.       Works closely with the Chief Compliance Officer and Administration to develop and carry out procedure changes and ensures operations at all Center locations are consistent.  Responsible for monitoring the implementation and results of internal/external patient satisfaction components.  Works closely with the administrative and clinical support staff to improve patient satisfaction.

7.       Supports each site Office Manager who serve as a liaison between various Center departments, including management, operations, clinical, and administrative. Supports each site Office Manager when working with the Central Billing Office and internal Provider Support staff to ensure billing is completed accurately and timely each month. 

8.       Participates in personnel matters, including interviews, new hire decisions, appraisals, disciplinary actions, and discharges.  Assists staff in understanding the importance of their individual assignments and how each contributes to the overall success of the Center.

9.       Performs other duties and responsibilities as assigned by the CEO.

 

Qualifications, Education, and Experience

 1.       Bachelor’s degree is preferred.

2.       Five years or more of directly-related experience in operations, compliance and grant administration positions at a non-profit health or human service organization.  Must possess supervisory-level, management-related, experience in a growing organization.  Operational and Compliance experience at an FQHC is highly desirable.

3.       Skilled in research, analysis, writing, planning, and the coordination of efforts of a complex and expanding organization.  Must be willing to work long hours and get the job completed on time and under budget. 

 

 

Company Description
The GPW Health Center is a non-profit, 501c3, Federally Qualified Health Center (FQHC) providing affordable access to primary, dental, behavioral, OB-GYN, laboratory, and pharmacy services for the whole family under one roof (at three locations). The organization has Centers in Woodbridge, Manassas and Dumfries Virginia. The Centers are located in Eastern Prince William County at the confluence of the Occoquan and Potomac Rivers, 25 miles south of the National Capital. The area enjoys premiere schools, performing arts, national refuges and parks, and a mix of housing types and price points.

GPWCHC participates in e-Verify: www.dhs.gov/E-Verify

GPW Health Center

Why Work Here?
Service driven staff who are dedicated to bettering our community.

The GPW Health Center is a non-profit, 501c3, Federally Qualified Health Center (FQHC) providing affordable access to primary, dental, behavioral, OB-GYN, laboratory, and pharmacy services for the whole family under one roof (at three locations). The organization has Centers in Woodbridge, Manassas and Dumfries Virginia. The Centers are located in Eastern Prince William County at the confluence of the Occoquan and Potomac Rivers, 25 miles south of the National Capital. The area enjoys premiere schools, performing arts, national refuges and parks, and a mix of housing types and price points. GPWCHC participates in e-Verify: www.dhs.gov/E-Verify

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Manassas, VA
20110 USA

Industry

Business

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