Client Experience Associate

About GPS Capital Markets:

GPS Capital Markets provides corporate foreign exchange services that help companies manage their foreign currency risks and execute foreign currency transactions. Leveraging a team rich in international banking from the world’s largest financial institutions, GPS combines tailored FX solutions with superior one-on-one service. As a premier FX brokerage firm, our clients range from small startups to multinational and publicly traded corporations.

About the Role: The Client Experience Associate will be responsible for managing relationships with current clients as well as facilitating the onboarding of new clients alongside Account Executives. GPS Capital Markets is looking for a Client Experience Associate to join our current Client Experience team.

Location: Canada, Remote

Role Responsibilities:

• Proactively build relationships with current clients and provide exceptional customer service to ensure client satisfaction and loyalty.
• Facilitate an efficient onboarding experience by project managing different aspects of integration with our internal departments.
• Liaise with internal departments (Operations, Compliance, Credit, Trade Desk, etc.) to provide seamless client interactions.
• Be held accountable to retention-based target goals.
• Work alongside Account Executives to provide accurate reporting.
• Provide market analysis and trade pricing through AEs or directly to clients.
• Gain and apply expertise on GPS’s internal systems.
• Gain and apply expertise in the FX Markets including exposure mitigation strategies.
• Track and complete investigations on client settlements.
• Monitor trade activity to predict client needs.
• Provide relevant training to new employees in an effort to grow the department as needed.

Required Qualifications:

• Bachelor’s degree
• Proactive and effective communicator with excellent customer service skills
• Ability to develop and maintain strong relationships
• Strong in Microsoft Excel
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment

Preferred Qualifications:

• Work experience in the Financial Sector
• Middle office experience

What We Offer

• Competitive remuneration and incentives.
• Bonus opportunities
• Professional growth through internal support of international team of professionals and external tools to reach a full potential.

Must be legally authorized to work in the country of employment without sponsorship for employment visa status.

GPS is an equal opportunity employer. GPS will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.