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IT Support Technician (VFX)

GPL Technologies
El Segundo, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

THE COMPANY

We are partnering with a VFX company led by an Academy Award winning visual effects supervisor and with a global network of studios in Beijing and LA. Our client provides client-side visual effects and post-production services for VFX heavy films.

THE POSITION

This role is based out of the client office in El Segundo. The IT Support Technician (VFX) role is central to the daily performance of the company’s computer systems including monitoring renders, providing frontline support to users, monitoring disk utilization, performing backups/restores, and handling studio incoming/outgoing data transfers.

DUTIES & RESPONSIBILITIES

• Monitor studio resources, including disk space and render farm utilization

• Act as front-line technical support for Artists including licensing

• Preliminary troubleshooting and escalating to appropriate departments as needed

• Onboarding and offboarding of Users

• Manage incoming/outgoing data transfers between remote locations and vendors and process incoming/outgoing data, including organizing, renaming, transcoding, database registration and watermarking

• Troubleshoot and correct failing render or IO tasks

• Assist in documenting procedures; make recommendations and enhance procedures to increase productivity, organization, and efficiency

• Periodic archiving of project data at key production milestones

REQUIRED EDUCATION, SKILLS AND EXPERIENCE

• CS degree or equivalent experience

• Familiar with Linux/Unix (proficiency with basic shell commands, tools and processes)

• A basic understanding of film imagery, formats of image files and codecs

• Knowledge of remote access protocols (PCoIP, VNC, NoMachine, RDP)

• Familiarity with one or more industry file transfer solutions (aspera, signiant, ftp/sftp)

DESIREABLE SKILLS AND EXPERIENCE

• Exposure to render management/queue solutions (Deadline,Tractor, Qube, OpenCue, etc.)

• Experience supporting and troubleshooting VFX software packages (Maya, Nuke, Houdini, etc.)

• Scripting language experience (Bash, Perl, Python)

• Experience with production tracking systems (Shotgun/Shotgrid, ftrack, NIM)

CORE SKILLS

• Must be able to multi-task and maintain a positive attitude under pressure

• Excellent troubleshooting and time management skills

• Excellent communication skills and ability working with various levels of technical proficiency

• Desire to provide excellent customer support in a production environment

• Excellent documentation skills

• Interest in computer animation and visual effects

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GPL Technologies

Address

El Segundo, CA
USA

Industry

Technology

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