IT Support Technician

• Provide first level support in a timely manner on operational and POS issues.
• Assist in resolving technical computer operations equipment problems.
• Maintain historical records on all reported issues and solutions in Helpdesk system.
• Contribute to a dynamic and creative work environment where employees are trusted to communicate openly, perform at their highest level, make valuable contributions to the team, and meet rigorous expectations.
• Execute assigned IT projects, including but not limited to installation, implementation, and maintenance.
• Create and maintain all IT related documents, record and track all IT assets.
• Verify work performed meets company standards, including proper testing, and client tutorials.
• Participate in after-hours support rotation.
• Must have valid CT license and daily use of a reliable, insured vehicle for frequent travel to retail stores throughout Connecticut.
• Performs other duties as assigned.

 Knowledge and Skills:

• Self-management with the ability to work in a fast-paced environment, detail oriented.
• Strong interpersonal skills such as telephone, active listening and customer care skills.
• Ensure that requests from users are properly logged, assigned, and responded in a timely manner.
• Understanding of IP protocol, Network Infrastructure and troubleshooting.
• Proficient with Office 365 portal, Office apps, Active Directory, and Domain Group Policies.
• Solid knowledge of all major mobile and desktop operating systems including Microsoft Windows, Google Android, and Apple iOS.
• Clear and precise communication skills, both written and verbal.
• Effective teamwork, collaboration, and able to work without direct supervision.
• Keeps current with latest technologies and best practices.

Requirement:

• All employees are required to receive the COVID-19 Vaccination or be tested for COVID-19 on a weekly basis. 
• You Must have 1 to 2 years of continuous work experience 

Benefits:

•  A benefits package that includes health, dental, and vision
• Vacation, sick, and personal time
• Company-paid life insurance and disability plans
• Tuition Reimbursement
• Paid holidays
• 403(B) Retirement Savings Plan
• Employee Assistance Program
• Employee Discount
• Referral Program

AA/EOE