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IT Support Technician

GOODWILL OF WESTERN & NORTHERN CONNECTICUT
Bridgeport, CT
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Essential Functions:

  • Provide first level support in a timely manner on operational and POS issues.
  • Assist in resolving technical computer operations equipment problems.
  • Maintain historical records on all reported issues and solutions in Helpdesk system.
  • Contribute to a dynamic and creative work environment where employees are trusted to communicate openly, perform at their highest level, make valuable contributions to the team, and meet rigorous expectations.
  • Execute assigned IT projects, including but not limited to installation, implementation, and maintenance.
  • Create and maintain all IT related documents, record and track all IT assets.
  • Verify work performed meets company standards, including proper testing, and client tutorials.
  • Participate in after-hours support rotation.
  • Must have valid CT license and daily use of a reliable, insured vehicle for frequent travel to retail stores throughout Connecticut.
  • Performs other duties as assigned.

 Knowledge and Skills:

  • Self-management with the ability to work in a fast-paced environment, detail oriented.
  • Strong interpersonal skills such as telephone, active listening and customer care skills.
  • Ensure that requests from users are properly logged, assigned, and responded in a timely manner.
  • Understanding of IP protocol, Network Infrastructure and troubleshooting.
  • Proficient with Office 365 portal, Office apps, Active Directory, and Domain Group Policies.
  • Solid knowledge of all major mobile and desktop operating systems including Microsoft Windows, Google Android, and Apple iOS.
  • Clear and precise communication skills, both written and verbal.
  • Effective teamwork, collaboration, and able to work without direct supervision.
  • Keeps current with latest technologies and best practices.

Requirement:

  • All employees are required to receive the COVID-19 Vaccination or be tested for COVID-19 on a weekly basis. 
  • You Must have 1 to 2 years of continuous work experience 

Benefits:

  •  A benefits package that includes health, dental, and vision
  • Vacation, sick, and personal time
  • Company-paid life insurance and disability plans
  • Tuition Reimbursement
  • Paid holidays
  • 403(B) Retirement Savings Plan
  • Employee Assistance Program
  • Employee Discount
  • Referral Program


AA/EOE

GOODWILL OF WESTERN & NORTHERN CONNECTICUT

Address

Bridgeport, CT
06605 USA

Industry

Technology

View all jobs at GOODWILL OF WESTERN & NORTHERN CONNECTICUT