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Operations Service Manager


  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, medical, vision
Job Description

Golden State Communications


Golden State Communications, Inc. is a premier Channel Partner for Motorola Solutions and an industry leader in the design and build of Bi-Directional Amplification (BDA) and Distributed Antenna Systems (DAS) for Public Safety. We specialize in the sales and service of radio communication systems in the San Francisco Bay Area, offering industry standard wireless solutions for all industries. We sell, rent, install, and services Motorola 2-way communications systems to the area’s the largest sporting venues, universities, and corporations. Serving the greater Bay Area for more than 2 decades, we are a leader in the technical integration of RF and Internet-based communications. 



Manage, train and motivate a team of 5 to 10 employees. Launch and implement best practice and procedures. 

Rental Department

·        Manage deliveries, onsite services and repairs for rental

·        Inventory control of rental equipment and assets

·        Maintain and implement process for rental

·        Overview rental change order request

·        Manage the Service and Rental teams daily to ensure all tasks/orders are planned and completed and documented in FileMaker


Design – Install - Service Department

·        Maintain and deploy wide-area systems (800 MHz, IP Site Connect, Linked Cap+, Single Site, etc.)

·        Increase in-house repair turnaround time and visibility, document in FileMaker

·        Establish and maintain a rigorous technical training program for designated employees (service, rental, others)

·        Increase and improve the adoption of maintenance contracts within the customer base

·        Proactively meet the service needs of long-term rental customers; service visits, updates, parts replacement, etc.

·        Review day-to-day tasks as necessary; programming, installation support onsite or in-house related issues, troubleshoot system issues

·        Order service and repair parts, maintain adequate inventory levels, reduce disruptions caused by equipment shortages

•     Design, install, and service Motorola TRBO radio systems and components
•     Analyze and repair radio systems at customer locations
•     Support and maintain DAS systems for emergency responder radio
•     Configure, program, and test cutting-edge, 2-way communications systems and accessories




·        Ability to read blueprints

·        Communication skills imperative

·        Job site safety compliance 

·        Problem-solver and Troubleshoots

·        Responsible for job outcomes and timetables

·        Proficient with cables, cable pulling, running, connections

·        light construction

·        Conduit is a plus

·        Grounding Knowledge

·        Proficient with cables, cable pulling-running, connections

·        Ability to do paperwork

·        Experience in electrical is a plus

·        Experience in Vehicular Installs



The successful candidate will have the following attributes:

o   Experience managing staff up to 10 employees

o   Manage multiple projects and deadlines

o   Experience with Motorola TRBO systems and equipment

o   Familiarity with DAS for emergency responders

o   10 plus years of electronics installation and repair

o   Experience with FACP or alarm systems is a plus

o   Clean driving record required

o   Microsoft Office Suite

o   ERP and CRM experience


Compensation & Benefits:

Salary pay, medical insurance and 401K



978 Rincon Circle

San Jose, CA
95131 USA





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