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Call Center Agent

GLOBO Wyncote, PA
  • Posted: September 08, 2005
  • Part-Time

We love our customers and we're looking for people who are fanatical about creating great customer experience. Through both phone and video, our Agents service thousands of calls per day and strive to delight each and every caller. Agents are our facilitators, they help connect our customers with interpreters across more than 200 languages, 24/7. If you love helping people we want to hear from you!


Success Factors:


  • Positive attitude and strong customer service skills
  • Good energy level and enthusiasm for delivering a great customer experience
  • Clearly defined track record of success in a customer facing capacity
  • Comfortable working with call center software and scheduling tools
  • Comfortable in a dynamic, fast-paced and multi-line call center environment
  • Highly organized with exceptional follow-through
  • Very good verbal communication skills
  • Ability to type quickly and accurately while taking calls
  • Rock solid reliability and good team orientation

Experience:

  • 1+ year of experience in customer-facing call center operations
  • Experience working in a business-to-business environment is preferred
  • Track record of quick problem solving and follow-through focused on issue resolution and complete customer satisfaction
  • Good writing skills and full English fluency
  • Bi-lingual fluency is a plus

Employment Type: Part time

GLOBO

Address

Wyncote, PA
19095 USA

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