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Client Account Specialist

Glen Allen, VA
  • Expired: April 06, 2021. Applications are no longer accepted.

Position Summary:The Client Account Specialist is responsible for a variety of duties with a focus on Client Billing and ensuring premier customer service and support to the clients we serve. Responsibilities include but are not limited to:creating invoices, submitting invoices, billing follow-up, payment posting, and answering any client questions or addressing concerns.Primary Responsibilities: Understands and ensures compliance for regulatory, accreditation and system process. Prepares and submits clean invoices to clients either electronically, by paper or direct data entry into client portal by the 5th day of the month for client bills and the 10th day of the month for hybrid contracts.

Updates the YTD Client Invoicing spreadsheet on a daily basis. Assists in reviewing unbilled accounts; research and resolves or alerts the Client Relationship Supervisor if unable to resolve. Performs the correct revenue cycle process (i.e., billing or payment posting functions) to...

ensure timely filing guidelines. Provides effective, accurate, and timely processing and posting of client (consumer) payments manually. Researches missing or unallocated client payments.

Demonstrates attention to detail, initiative, and judgment. Exhibits poise, tact, and compassion dealing with patients and clients Maintains strictest confidentiality; adheres to all HIPAA guidelines and regulations. Performs office related support tasks, clerical duties and/or general office duties which may include creating reports, typing, filing, faxing, answering telephones, taking messages, and making copies.

Alerts the Client Relationship Supervisor regarding any anomalies with the integrity of the billing database. Demonstrates ability to multitask and openly communicate among internal and external teams. Exhibits superior customer service when informing clients of their outstanding debt or following up with clients to ensure timely payment and resolution of account discrepancies.

Coordinates and collaborates with sales team regarding account balances or invoicing requirements. Performs other duties and special projects as assigned.Education & Experience High school diploma or equivalent GED; Associates degree preferred. 3-5 years previous billing experience recommended (Revenue Cycle, Customer Service, or other industry related role); account management experience preferred.

Strong attention to detail; ability to analyze and compare data to ensure accuracy. Robust written and communication skill set. Demonstrated problem solving, and time management skills.

Demonstrated ability to work safely and knowledge of the company's safety requirements. Understanding of accounting software Proficient within Microsoft Office Products (Outlook, Excel, Word, PowerPoint). Knowledge of applicable Customer Information and related systems.

Ability to provide quality service to internal and external customers. Strong computational skills. Ability to be productive without oversight



Glen Allen, VA



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