Customer Service Representative

We???re looking for a hardworking, reliable, and dedicated Customer Service Representative to join the GEICO Local Office in Vero Beach, FL. As a Customer Service Representative, you will take ownership for each customer interaction and provide administrative support for the sales team.

At GEICO Local Office, it???s not just a job, it???s growth and opportunity. There's one thing our associates all have in common: they found a career they never expected. With coaching and mentoring, you will find your position as a Customer Service Representative can become a career in the most unexpected and rewarding ways.

• Long-term opportunity to grow with an established company.
• Mentorship from an experienced agent with an interest in your success.
• Professional office setting with supportive colleagues.
• Team atmosphere.
• Work/Life balance.

• Process customer policy change requests.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Schedule appointments for sales staff to meet prospective customers.
• Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.

• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Great Customer Service Skills.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.
• Excellent Communication/interpersonal skills.