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Customer Service Representative

GEICO Pleasanton
Pleasanton, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Our office is growing and we are looking to hire the right individual as a Customer Service Representative. This is a full time position. Our Customer Service Representative will be responsible for providing exceptional customer service to GEICO clients and new clients, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.



Benefits

  • Competitive base pay with bonus opportunities. 
  • Paid vacation time.
  • Medical, Dental and Vision benefits.
  • Flexible schedule.
  • Mentorship from experienced agents with an interest in your success.
  • Supported by GEICO – the most recognizable name in the industry.
  • Casual and fun work environment where your contributions are valued. 


Responsibilities

  • Foster strong relationships with our customers to maintain a high level of client retention and GEICO product loyalty.
  • Respond to customer service requests.
  • Seek & Transfer sales opportunities to our sales team.  
  • Answer incoming phone calls promptly, and provide exceptional and friendly customer service.    
  • Excellent communication, computer and organization skills are a must. Bi-lingual [Spanish] a plus.


Requirements

 

  • High School Diploma or GED required. 
  • 2 years or more customer service experience, preferably in the insurance industry. 
  • CA Personal Lines or P&C License or ability to obtain license within 30 days from start date. 
  • Possesses an upbeat, positive and enthusiastic attitude.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Works well with other employees and is a team player with a positive attitude.
  • Strong communication skills, both oral and written,  professional phone etiquette, and ability to tactfully handle stressful and difficult situations.    
  • Bilingual, fluent in both English and Spanish is beneficial.

GEICO Pleasanton

Address

Pleasanton, CA
94588 USA

Industry

Business

View all jobs at GEICO Pleasanton