Skip to Main Content

Desktop Support Technician

GDR Group
San Jose, CA
  • Posted: over a month ago
  • Full-Time
Job Description

A Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity and a passion for excellence. The right candidate will be extremely detail-oriented, able to multi-task in a demanding environment, and possesses exceptional communication and organizational skills. The right candidate will have a "do whatever it takes" attitude and possess great pride in their work.


Job Duties and Responsibilities
Provide hardware and software support; including client life-cycle management and all standard management for the site.
Provide requested assistance by end-users from the following channels: assigned tickets, user walk-up and calls, or assigned by the service manager.
Responsible for installation, configuration and on-going maintenance and usability of desktop / laptop computers, printers, handheld / mobile devices, peripheral equipment and software within established standards and guidelines.
Setup new clients and re-imaging their requests of standard laptops and desktops Dell / Mac.
Troubleshoot issues with desktops and notebooks including: connectivity, blue screens, viruses and printing for both on- and off-site users; coordinate and schedule with Dell Engineers for on-site break-fix.
Ability to provide troubleshooting assistance for IT-supported PC issues and local support; DHCP / DNS, Active Directory, wireless / wireless hotspots, printers, viruses, remote access (VPN) and Windows Domain account issues.
Support experience with Google Enterprise Applications, BOX, Video, WebEx and Audio (PDI) Conference.
Remote and desk-side installation of various software packages, engineering tools, and patches utilizing Altiris.
Activate network ports and work with the networking team to troubleshoot port-related issues.
Manage all open requests in ServiceNow in a prompt and timely fashion; document all end-user interactions.

Qualifications
Minimum two (2) years' experience in a corporate Helpdesk and/or Desktop Support environment.
Thorough understanding of Windows 7 / 10 Operating Systems
Excellent customer service skills to work effectively with clients
Ability to work well with other people in a team-oriented environment
Must be professional, self-motivated, resourceful, flexible and work with minimal supervision
Must understand and communicate difficult concepts and provide instructions in a clear and straightforward manner.
Must be able to follow through procedures and protocols as outlines by senior management.

 



For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://GDR.isolvedhire.com/jobs/657873-97588.html

Company Description
GDR Group, a growing, dynamic and innovative IT Solutions Provider head quartered in Irvine, California. We provide business to business technology solutions for today's technology dependent businesses.

GDR Group

GDR Group, a growing, dynamic and innovative IT Solutions Provider head quartered in Irvine, California. We provide business to business technology solutions for today's technology dependent businesses.

Address

San Jose, CA
USA

Industry

Technology

Website

View all jobs at GDR Group

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.