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Computer Operator II - Technical Help Desk Specialist

GDIT Shreveport ,LA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

GDIT seeks a Computer Operator II - Technical Help Desk Specialist. 

Required Qualifications

  • High school diploma or G.E.D.
  • One or more years of related experience
  • Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth
  • Louisiana residency within a 60 mile radius of our Bossier City facility

Preferred Qualifications

  • AA/AS or equivalent in a related field of study
  • Previous experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking)
  • Previous experience working with a contact center management database
  • Previous experience working with a ticketing system

Job Description

General Dynamics Information Technology is seeking highly motivated individuals to join our rapidly growing team of technical help desk professionals.  Employees in this role will manage inbound calls in a fast paced, high energy environment to support a large federal government contract (VA ESDMS) and will be assisting customers by researching technical issues, exploring answers, and providing information and alternative solutions.  If you enjoy computer science and are motivated to help others, you will find this role to be both challenging and rewarding. 

Highly qualified candidates will have the ability to provide "world class" customer service along with accurate and appropriate information to every caller. Must have excellent attendance record, an ability to thrive in a highly structured environment, and be able to efficiently perform root cause analysis to resolve customer issues.

A Day In the Life of A Computer Operator II

As a Computer Operator II with GDIT you will have the opportunity to learn and grow in your IT career as you:

  • Respond to incoming service calls and/or to self-service ticketing queues on behalf of our client to provide accurate and appropriate information
  • Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
  • Utilize troubleshooting techniques to resolve hardware, software, and network issues
  • Document incident status and solutions in incident database tools
  • Diagnose, identify, isolate, and analyze problems utilizing historical database records
  • Adhere to established levels of service
  • Adhere to established customer service and documentation standards within required time frames
  • Adhere to contact center scheduling during hours of operation (24 hours a day, 7 days a week).
  • Perform clerical and/or administrative duties as assigned   
Company Description
GDIT (General Dynamics Information Technology) is the premier provider of high-tech IT solutions to the government IT market. We deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community and federal civilian agencies as they modernize their information systems.

We are a company of over 40,000 smart, talented individuals who are committed to a stronger and better future for America through next-generation thinking and meaningful results.

Delivering Next Generation IT Solutions
We deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Committed to Our Country and Communities
Whether we're helping our U.S. government customers meet their mission and operational challenges or working to address critical needs within our local communities, we bring the same level of passion and commitment, developing solutions that meet or exceed the challenge.

Join Us
As an employee, you get to be part of a best performing team supporting our nation's most critical missions. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

GDIT

GDIT (General Dynamics Information Technology) is the premier provider of high-tech IT solutions to the government IT market. We deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community and federal civilian agencies as they modernize their information systems. We are a company of over 40,000 smart, talented individuals who are committed to a stronger and better future for America through next-generation thinking and meaningful results. Delivering Next Generation IT Solutions We deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens. Committed to Our Country and Communities Whether we're helping our U.S. government customers meet their mission and operational challenges or working to address critical needs within our local communities, we bring the same level of passion and commitment, developing solutions that meet or exceed the challenge. Join Us As an employee, you get to be part of a best performing team supporting our nation's most critical missions. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

Address

6310 E Texas St
Shreveport, LA
USA