Remote Call Center Representative

We are seeking a Remote Call Center Representative to join our team! You will be responsible for helping customers by providing service information.

Workforce1 has partnered with GCS and they are looking for high-quality Remote Customer Service Representatives.

Responsibilities:

The Customer Care Associate position will be filled by an individual who demonstrates the appropriate skill sets to perform their daily activities in a high volume reservations and customer care call center environment. The Customer Care Associate is responsible for efficiently and in a high quality customer service oriented manner, receiving calls from customers on behalf of the New York City Transit Authority’s (NYCTA) Paratransit Services Team.

• Handle customer inquiries and complaints
• Provide information about the services
• Document and update customer records based on interactions

​Qualifications:

• Be at least 18 years old
• Have obtained a high school diploma, GED or equivalent
• Read, write, and understand English fluently
• Have at least 1 year of continuous work history
• Have at least 1 year of customer service experience
• The ability to multi-task
• Utilize a headset with a phone
• Operate a computer with a mouse
• Operate a computer with multiple software programs/screens
• Ability to complete manual (written) and electronic forms
• Sit/stand at a workstation for long periods of time
• Call center and/or office experience is strongly recommended
• Must have a computer or laptop
• Reliable internet service
• Secure phone-line either landline or cell are acceptable
• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Positive and professional demeanor

Pay is $15 dollars an hour - Flexible schedule is available

**Background check and drug test might be required by the employer. Skill assessment test is required before the interview**.