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Remote Call Center Representative

GCS New York, NY
  • Posted: over a month ago
  • $15 Hourly
  • Full-Time
Job Description

We are seeking a Remote Call Center Representative to join our team! You will be responsible for helping customers by providing service information.

Workforce1 has partnered with GCS and they are looking for high-quality Remote Customer Service Representatives.


Responsibilities:

The Customer Care Associate position will be filled by an individual who demonstrates the appropriate skill sets to perform their daily activities in a high volume reservations and customer care call center environment. The Customer Care Associate is responsible for efficiently and in a high quality customer service oriented manner, receiving calls from customers on behalf of the New York City Transit Authority’s (NYCTA) Paratransit Services Team.

  • Handle customer inquiries and complaints
  • Provide information about the services
  • Document and update customer records based on interactions

Qualifications:

  • Be at least 18 years old
  • Have obtained a high school diploma, GED or equivalent
  • Read, write, and understand English fluently
  • Have at least 1 year of continuous work history
  • Have at least 1 year of customer service experience
  • The ability to multi-task
  • Utilize a headset with a phone
  • Operate a computer with a mouse
  • Operate a computer with multiple software programs/screens
  • Ability to complete manual (written) and electronic forms
  • Sit/stand at a workstation for long periods of time
  • Call center and/or office experience is strongly recommended
  • Must have a computer or laptop
  • Reliable internet service
  • Secure phone-line either landline or cell are acceptable
  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Positive and professional demeanor

 

Pay is $15 dollars an hour - Flexible schedule is available

 

**Background check and drug test might be required by the employer. Skill assessment test is required before the interview**.

Company Description
Telemarketing company that provide excellent customer service.

Outsourcing Solutions for:
Inbound
Outbound
Tech Support
Work From Home
Back Office Services
Sales and Support

GCS

Why Work Here?

GCS provides training and on-going support. We offer competitive wages and benefits, a professional work environment and promote from within

Telemarketing company that provide excellent customer service. Outsourcing Solutions for: Inbound Outbound Tech Support Work From Home Back Office Services Sales and Support

Address

New York, NY
USA

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