We are seeking a Remote Call Center Representative to join our team! You will be responsible for helping customers by providing service information.
Workforce1 has partnered with GCS and they are looking for high-quality Remote Customer Service Representatives.
The Customer Care Associate position will be filled by an individual who demonstrates the appropriate skill sets to perform their daily activities in a high volume reservations and customer care call center environment. The Customer Care Associate is responsible for efficiently and in a high quality customer service oriented manner, receiving calls from customers on behalf of the New York City Transit Authority’s (NYCTA) Paratransit Services Team.
- Handle customer inquiries and complaints
- Provide information about the services
- Document and update customer records based on interactions
- Be at least 18 years old
- Have obtained a high school diploma, GED or equivalent
- Read, write, and understand English fluently
- Have at least 1 year of continuous work history
- Have at least 1 year of customer service experience
- The ability to multi-task
- Utilize a headset with a phone
- Operate a computer with a mouse
- Operate a computer with multiple software programs/screens
- Ability to complete manual (written) and electronic forms
- Sit/stand at a workstation for long periods of time
- Call center and/or office experience is strongly recommended
- Must have a computer or laptop
- Reliable internet service
- Secure phone-line either landline or cell are acceptable
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Positive and professional demeanor
Pay is $15 dollars an hour - Flexible schedule is available
**Background check and drug test might be required by the employer. Skill assessment test is required before the interview**.
Outsourcing Solutions for:
Work From Home
Back Office Services
Sales and Support
Why Work Here?Telemarketing company that provide excellent customer service. Outsourcing Solutions for: Inbound Outbound Tech Support Work From Home Back Office Services Sales and Support
GCS provides training and on-going support. We offer competitive wages and benefits, a professional work environment and promote from within