Skip to Main Content

Technical Support Engineer

GCR Technical Staffing
Boulder, CO
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Remote Technical Support Engineer

Background check is required.

You will perform advanced troubleshooting for complex technical support issues to assist customers in the resolution of support issues with equipment and software
- Advanced level knowledge of current Windows Desktop Operating Systems and Windows Server Operating Systems is required

· Provide a high level of expertise on issues related to VoIP, SIP, Network, IP based call delivery issues, and data delivery.

· Perform advanced troubleshooting of system faults, application errors and system fault isolation

· Manage escalation of issues appropriately to stakeholders (i.e., specialty groups such as Wireless and VoIP Engineers, DBA’s, LEC Services, and Development teams.)

· Perform ticket trending analysis for components and messaging of Next-Gen proprietary systems

· Act as resource for NOC personnel (documentation, knowledge sharing through training)

· Develop and administer processes as related to incident resolutions and disaster recovery management

· Perform advanced provisioning and fault resolution

· Lead the coordination of Change Management evolutions from inception to completion

· Manage Maintenance and Outage notification processing

· Tier II technical support team support to facilitate issue identification, resolution, documentation, and knowledgebase centric support process tracking

· Resolves escalated ticket request and communicates resolution to both internal and external customers

· Implements solutions or escalates to other teams as appropriate

· May be required to serve in an on-call rotational schedule for 24x7 escalation support and may also be required to work weekends, evenings, and non-standard work hours as mission needs arise

Advanced level knowledge of current Windows Desktop Operating Systems and Windows Server Operating Systems is required

· Superior customer service skills coupled with excellent oral and written communication skills a must

· Networking basics experience in domains, active directory, DHCP, DNS is required

· Familiarity with networks, switches, routers, ASA, (SNMP, Syslog Research, troubleshooting) is highly desired

· Experience with structured cabling, cable termination and circuit testing (i.e. POTS, T1, PR1, CAMA) is highly desired

· Ability to dive into diagnosis of technical issues involving applications and interfaces

· Self-motivated, detail-oriented, with strong analytical skill

· Hands on experience with LAN’s, WAN’s and CISCO switches, as well as knowledge of Wire Shark, traces, remote access, etc. is highly desired

· Other duties as assigned

EDUCATION/EXPERIENCE REQUIREMENTS:

· Bachelor’s Degree in Computer Science or equivalent work experience is desired
- Ability and desire to travel to one of the client's customers facility within the US will be requested of you 20% of the time in a year.

· Minimum of three years’ experience in a Help Desk-type support

· Previous experience in telecommunications, including phone system implementation experience is highly desired

It is the policy of GCR to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. GCR is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population.

Company Description
GCR is a nationwide, full-service, one-stop technical staffing agency committed to integrity at every point of contact.

At GCR, you will discover a reliable source of both short-term and long-term quality staffing solutions, covering the full life cycle, across all industries including information technology, design engineering, research and development, and manufacturing. Our experienced, stable and technically knowledgeable recruiters quickly and successfully match the right person to the right job, because we establish and maintain relationships with every client and every candidate.

A GCR match goes far beyond the technical skill set you request. A GCR match is a person who also brings the personal qualities, character, and intangible assets to precisely fit your company culture.

GCR Technical Staffing

Why Work Here?
Work for an innovative and respected company on new and exciting projects using state-of-the-art technology.

GCR is a nationwide, full-service, one-stop technical staffing agency committed to integrity at every point of contact. At GCR, you will discover a reliable source of both short-term and long-term quality staffing solutions, covering the full life cycle, across all industries including information technology, design engineering, research and development, and manufacturing. Our experienced, stable and technically knowledgeable recruiters quickly and successfully match the right person to the right job, because we establish and maintain relationships with every client and every candidate. A GCR match goes far beyond the technical skill set you request. A GCR match is a person who also brings the personal qualities, character, and intangible assets to precisely fit your company culture.

Address

123 Gonyea Street

Boulder, CO
USA

Industry

Technology

Website

View all jobs at GCR Technical Staffing