GCI's Small Business and Residential Outside Sales Representatives understand business and applications needs of customers. Develop and maintain long-term relationships with key decision makers within Small Business accounts. Employ strategic account selling and service of GCI products and services to achieve revenue, margin growth and customer retention
Essential Duties of the Small Business and Residential Outside Sales Representatives
Outside sales to prospective and current customers, reach or exceed assigned sales goals. Connect customers' business needs with GCI Business products and services, cross-sell other GCI Residential solutions to business employees
Preparation of prospective customers to include developing a personal sales plan to meet or exceed department goals. Cultivate a targeted list of companies within a protected geographic territory. Implement a sales strategies targeting small business and employees of those businesses to convert prospects into clients. Build network in person and via phone with key decision makers. Establish and maintain good customer relations, with both internal and external customers.
Operation activities, trouble shooting, and attend department meetings. Represent GCI by spending time in the field, at tradeshows, demonstrations and seminars. Develop and maintain relationships with other internal groups
Knowledge, Skills and Abilities:
High level of interpersonal skills. Ability to develop positive rapport with customers/clients.
Strong verbal communication and active listening skills.
Motivated self-starter, professional in habits and appearance,
Capable of performing with minimal supervision.
Working knowledge of GCI product lines, services and features available
Must be goal oriented and capable of meeting established quotas on a consistent basis.
Basic record keeping and organization skills required.
Ability to utilize computer software (Windows). Microsoft Office and Excel.
Understanding of wireless network technical monitoring, troubleshooting and coverage issues.
Familiar with working and traveling in Alaskan communities
Ability to maintain confidential company and customer information
Follow all guidelines, rules and regulations as outlined in the company policy and procedures manual and the Sales Department policy and procedure manual.
Must possess reliable transportation for offsite visits with clients.
- Minimum of two years of direct customer service experience. Previous Wireless sales experience strongly preferred.
- High School Diploma or equivalent required. Bachelor's degree or marketing course work preferred. Additional formal training in Wireless technology and/or telephone sales highly desired.
- Certifications: Industry specific certifications are highly valued and can contribute toward education.
Physical Requirements: Physical effort may include stooping, kneeling, touching, reaching, standing, grasping, talking, hearing and repetitive motions. Clarity of vision to see near, mid-range, and color. Ability to lift and carry up to 50 lb's. Possible climbing of ladders, also will be necessary and ability to operate a motor vehicle and travel to remote locations in small aircraft.
Working Conditions: Subject to adverse weather and driving conditions. Must be able to stand or walk four to five hours in all types of weather. Possibly encounter hazards such as unrestrained animals/pets and upset customers. Must be able and ...