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Customer Service Representative

GCC of America Orange City ,IA
  • Posted: over a month ago
  • $15 to $17 Hourly
  • Full-Time
  • Benefits: vision, 401k, dental, life_insurance, medical
Job Description

 

At GCC, employees are our most important resource. As a part of the GCC family, you'll be welcomed into a culture that promotes the company vision and internal career growth. Our company vision is to have our customers recognize us as a business partner that generates the most value to their construction projects. We're a sustainable growing company, a great place to work, and a solid investment for our shareholders. Grupo Cementos de Chihuahua is an enterprise with a global and sustainable approach. Our production is mainly devoted to the manufacture and sale of gray Portland cement, mortar, premixed concrete, concrete blocks, plaster, aggregates, and other construction materials.

General Purpose

provides effective customer service by establishing a working relationship with internal and external customers through communication via mail or telephone or in-person with customers or company employees.

Main Responsibilities

  • Establishes a professional working relationship with customers by listening carefully and proactively identifying concerns and providing solutions.

  • Takes orders from customers with the joint objectives of booking concrete volume and negotiating schedule time and pour spacing to optimize truck demand.

  • Obtain an accurate pour of information from customers.

  • Optimizes current day deliveries by dynamically adjusting the original schedule to respond to unforeseen adjustments in customer deliveries.

  • Plans for efficient utilization of equipment by calling out the right number of trucks to balance the twin objectives of driver labor efficiency and on-time delivery.

  • Uses information from drivers on-site with customers to optimize customer service.

  • Works with the Sales and Administration departments to ensure all GCC Ready Mix Administration procedures are followed, particularly with respect to project entry.

  • Documents daily Key Performance Indicators to drive operational excellence in all departments.

Education

High School

Knowledge/Skills/Abilities

  • 1+ year customer service experience required.
  • Geographic knowledge of local areas to schedule orders efficiently based on the physical location of the job.
  • Client Services Certifications a plus.
  • Good verbal and written communication skills required

  • Ability to read, comprehend, and give out driving instructions on site

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals

  • Ability to apply common sense understanding to carry out detailed, but uninvolved, written or oral instructions

  • Ability to deal with problems involving a few concrete variables in standardized situations

GCC Competencies / Position competencies

Exemption Status

Non-Exempt

Physical Demands & Work Conditions

Physical Demand: Light

Standing

Stooping

Talking

Visual Acuity

Walking

Hearing

Kneeling

Fingering

Crouching

Crawling

We hold each other accountable to live our core values of health and safety, the attitude of service, integrity, teamwork, innovation, and excellence. GCC employees demonstrate these values every day.

An Equal Opportunity Employer

GCC does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors, including skills, abilities, and experience.

Company Description
We are the leading company in the construction industry.

We strive to understand our customers’ needs and develop new value-generating products, processes and services to exceed their expectations time and again.

In the United States, GCC serves customers in the cement and concrete markets. We have four cement plants located in Tijeras, New Mexico; Rapid City, South Dakota; Pueblo, Colorado and Odessa, Texas.

We also have 22 Cement Distribution Centers located in Texas, New Mexico, Colorado, South Dakota, North Dakota, Wyoming, Minnesota, Iowa, Kansas, Montana and Nebraska.

GCC is one of the leading pre-mixed concrete producers in the USA, mainly in South Dakota, Minnesota, Iowa, Missouri, Oklahoma and Arkansas.

GCC of America

Why Work Here?

At GCC, employees are our most important resource. We are a Great Place to Work!

We are the leading company in the construction industry. We strive to understand our customers’ needs and develop new value-generating products, processes and services to exceed their expectations time and again. In the United States, GCC serves customers in the cement and concrete markets. We have four cement plants located in Tijeras, New Mexico; Rapid City, South Dakota; Pueblo, Colorado and Odessa, Texas. We also have 22 Cement Distribution Centers located in Texas, New Mexico, Colorado, South Dakota, North Dakota, Wyoming, Minnesota, Iowa, Kansas, Montana and Nebraska. GCC is one of the leading pre-mixed concrete producers in the USA, mainly in South Dakota, Minnesota, Iowa, Missouri, Oklahoma and Arkansas.

Address

Orange City, IA
USA

Website

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