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IT Support Services Service Desk Manager

GAMA-1 Technologies College Park, MD
  • Posted: over a month ago
  • $95,000 to $110,000 Annually
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

We are seeking someone to supervise the day-to-day operations of the help desk. Identifies, researches, and resolves complex technical problems. Creates and manages escalation procedures and ensures service levels are maintained. Documents, tracks, and monitors problems to ensure resolution in a timely manner. Has authority for personnel actions and oversees most day-to-day operations of group. Familiar with a variety of the field's concepts, practices, and procedures; understands and capable of executing the technical and support activities of support specialists. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks.

• Associate’s Degree or equivalent

• Help Desk Institute certification, especially for Service Desk Management

• Associate-level cloud certification

• Security certification (Comp TIA A+) • ITIL Foundations certification

• MCTS in Windows Operating System (Windows 10 or higher) or Mac OS certification

• 5+ years of IT experience and service desk experience

• Ability to triage incident and problem reports for appropriate handling

GAMA-1 Technologies

ABOUT GAMA-1 GAMA-1 is a rapidly growing technology business that is based in Greenbelt, Maryland. GAMA-1 Technologies provides strategic information assurance, information security, and business enterprise and networking solutions to the Federal Government. Our success is based on the utilization of industry and agency standards, establishment of standardized processes, and IT Services expertise. At GAMA-1, we believe employees should grow, achieve, and develop just as the company grows, achieves, and develops. GAMA-1 is committed to providing our employees with opportunities for career advancement throughout their employment. For more information, visit www.gama1tech.com GAMA-1 is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Address

college park, md
College Park, MD
USA

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