IT Support Technician

IT Support Technician

As an IT Support Technician, you will play a dual role of supporting our diverse windows and Linux office/lab IT infrastructure as well as providing support to our Production and Test Teams. This role supports G3 in producing our innovative and unique wireless solutions and products.

Position Responsibilities:

• Troubleshoot and repair Windows and Ubuntu/CentOS/Rocky Linux issues
• Build Windows and dual boot laptops using Salt
• Keep servers up to date using WSUS and Ansible
• Deploy and troubleshoot desktop applications including MS Office suite and open source software
• Assist in test automation and testing of computer components built into the G3 product line

Skills and Knowledge/Qualifications:
To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:

• Good understanding of TCP/IP, DNS, DHCP
• Experience with assembling and testing computers/computer hardware (including printers, scanners, etc.)
• Proficient in Linux administration
• Proficient understanding of computers and networking
• Strong verbal/written communications skills (MS Office, Excel, Visio)
• Team-oriented character
• Highly motivated
• Ability to work independently and multitask
• Strong commitment to continuous learning

Minimum Education and Experience:

• IT Certification or Associates Degree in Computer Science or Information Technology
• 2 to 5 years of relevant experience

Additional Desired Skills:

• Experience managing inventory and using inventory database/management tools

• Windows Administration

• VMware or QEMU experience

• HTML/web design

• SQL database/query

• Good mechanical aptitude

• Ability to build custom Ethernet cables

• Programming skills (scripts or any high level languages such as Bash, Python, Powershell, etc.)