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Digital Experience Director

G&S Business Communications Raleigh ,NC
  • Expired: July 16, 2020. Applications are no longer accepted.

Are you an innovative and creative thinker in the digital space? A self-starter who thrives in a fast-paced, agile culture—someone who embraces and leads through change and ambiguity? We're looking for an experienced leader capable of successfully working with internal and external stakeholders towards a common goal on a dynamic team.

The Digital Experience Director is responsible for guiding and leading the customer experience strategy for clients in a variety of industries; providing agency thought leadership on digital communications and marketing; and establishing agency and account best practices. Duties: • Develop and execute comprehensive web strategies in alignment with account or agency strategies • Leads overall web team and team budget to ensure a best-in-class digital experience for users • Champion and educate internal teams on best practices in UX design and Web Management that drives engagement, conversion, and advocacy for agency clients and the agency at large • Analyze multiple data-centric resources, researching user behaviors across web properties and seeking the why • Define, test, and validate new ideas/concepts and features working with key cross-functional team members across the agency • Serve as a champion for the end user, leveraging quantitative and qualitative data that provides analysis and insights into ways that guide end-to-end web experiences and enhancements that drive customer satisfaction and ROI for clients • Continuously improve and influence innovation across the digital customer experience for both the agency and its clients • Ensure compliance with legal requirements (GDPR, CCPA, HIPAA) and company policies on web site usage, security, and standards for agency and its clients • Maintain industry awareness of trends, create POV documents and assess how technology and innovation fit into the bigger picture of digital and traditional communications and marketing Qualifications: • BS/BA Preferred; 8-12 years professional experience preferably in an agency environment • 5 years of management experience leading web focused teams • Familiarity with Adobe’s design suite (Photoshop & Dreamweaver), WordPress and content management systems in general, database systems and project management systems • Deeply analytical and data driven; proficiency with CPA, LTV, A/B testing, promotional strategy, attribution models, and cohort analysis • Knowledge of web technologies HTML, CSS, JavaScript & XML • Demonstrated client service/account management experience, experience with B2C marketing as well as B2B marketing preferred • Progressive experience in customer focused web product management and/or UX/UI design • Excellent problem-solving skills, good verbal and written communications skills, proven ability to meet deadlines, and ability to juggle multiple projects in a fast-paced environment • Detail-oriented, strategic thinker with strong analytical skills to synthesize raw data into actionable campaign optimization strategies for new and existing initiatives • Confident and effective speaker and presenter, as well as an active listener open to feedback • Proven ability to retain and build client relationships, including managing through challenges • High levels of accountability relative to financial stewardship of client accounts and agencyPandologic. Keywords: Model, Location: Raleigh, NC - 27608

G&S Business Communications


Raleigh, NC
27608 USA