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Call Center Support

FutureNET Philadelphia, PA
  • Expired: over a month ago. Applications are no longer accepted.

We are seeking a Call Center Support to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Experience with Help Desk 1.5 years in a technical call center environment
  • Experience with software used for logging calls; initiating call log

FutureNET

Why Work Here?

Company offers full paid benefits, such as fully paid healthcare premium, holidays, vacation time, sick time

FutureNET, Inc. (FNI) is an information technology (IT) corporation that provides customized IT solutions for businesses across a broad spectrum of industries. Since 1993, FutureNET has been delivering expert, cutting-edge technical support services to a wide range of satisfied clients. FutureNET, Inc. offers an exciting work environment with a very strong corporate culture. We encourage all of our consultants to constantly learn new skills and be proactive in developing new ideas and thinking. If you have the right attitude and desire, you'll find FutureNET a very satisfying place to work.

Address

Philadelphia, PA
USA