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Desktop Support Technician

FusionTek Kirkland, WA
  • Posted: over a month ago
  • Other

FusionTek is an established MSP with clients in the Seattle, Kirkland and Washington DC areas. We specialize in providing top-notch network and computer support and IT consulting services to small and mid-size businesses.

We are in search of an awesome Desktop Support Technician in the Kirkland, WA area to join our small but growing team. If you're looking for a great technical position and career with unlimited potential and want to work for an outstanding integrity-based company, then we are the company for you!


Who are we looking for?

  • Were seeking energetic, flexible, and driven individuals with a thirst for knowledge and a passion for new technologies.
  • Our ideal teammate is a results-oriented rockstar, whos enthusiastic, hardworking, and committed to personal and professional development.
  • Youll need to have excellent customer service and communication skills, and the ability to talk tech with clients at all levels (and ensure they understand what youre saying!)
  • The ability to work independently and self-motivate in a professional but fun environment while remaining cool under pressure is essential.

Here's what you'll be doing!

  • The primary focus of this position will be on the support of desktop and laptop systems, including break/fix service, operating system and application loading, application configurations and user settings, and desktop administrative duties.
  • Youll record, track, and escalate cases through our already established tracking system as well as help keep our documentation up to date and in tip-top shape.
  • You will need to be familiar with basic server and network concepts and possess the ability to boot/restart servers/network devices and perform similar technical network services of low technical complexity.
  • Youll get to be part of our team of friendly and knowledgeable people working directly with our clients, both remotely and onsite.


Requirements

  • Knowledge of Windows 7 / 8 / 10 / OS X Desktop Operating Systems
  • Knowledge of the Microsoft Office Suite / Office 365
  • Excellent time management skills
  • Impressive verbal, written, and communications skills
  • Ability to lift and carry computer components up to 50 pounds
  • Reliable transportation
  • A+ Certification and/or Network+ Certification is preferred
  • Familiarity with Autotask Ticketing System is preferred, but not required
  • Mac experience (and an interest in learning even more) is a huge plus!

Benefits

  • 90% paid medical / dental / vision
  • Paid holidays and vacation time
  • Fun and energetic company culture
  • Continuing education and certification assistance
  • 401k with 4% company match
  • An excellent entry level technical position with a growing IT company with tons of potential for advancement!

FusionTek

Address

Kirkland, WA
USA

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