Service Desk Technician, Tier 1
- Expired: July 27, 2022. Applications are no longer accepted.
Service Desk Technician, Tier 1 Funko Overview Welcome to the Funko-verse, a world built on pure imagination, a land governed by the philosophy that stories matter, a universe comprised of characters from countless fandoms, a galaxy of once upon a times and happily ever afters. But what does Funko do? Funko is a purveyor of pop culture and licensed-focused collectibles company located in Everett, WA. Funko currently holds hundreds of licenses and the rights to create tens of thousands of characters - one of the largest portfolios in the pop culture and collectibles industry. Funko's Pop!
Vinyl is the number one stylized vinyl collectible on the market, selling millions of figures to fans around the world. Do you love technology and customer service? Do you see problems and think, "This has to be a better way!" We want you for our team! Funko is looking to add a new member to the IT Support team, at our Distribution Center in Buckeye, AZ, and we are looking for an energetic, highly organized person with a focus on customer service, team building, and an interest in bringing balance to the force.
At Funko, we understand that people drive technology, not the other way around. We know technology is supposed to make our lives easier and our work more productive. We believe, in the age of machines, humans make all the difference.
That is why we focus on serving the human side of tech Your Superpowers in Action * Deliver frontline support for our Funko business customers * Setup new employee workstations or assist in employee relocation projects * Responsible for creating, updating, and routing support tickets * Install and troubleshoot end user hardware, software, peripheral devices, printing/scanning devices, presentation equipment, and other technologies * Provide weekend and/or after-hours support coverage, as necessary * Other related duties as appropriate and required by department manager Must-Have Superhero Gadgetry * 1-2 years of work experience in a technical support role * Must be familiar with O365 and Active Directory * Comfortable working in a Windows and Mac environment * A basic knowledge of TCPIP networking and troubleshooting * Good communications and interpersonal skills and ability in a team environment * Ability to create technical documentation and contribute for our knowledgebase * Self-motivated and ability to work to include timeliness, completeness, and accuracy
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