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CALL CENTER REPRESENTATIVE (inbound/on site)

FULLBEAUTY Brands
El Paso, TX
  • Expired: September 26, 2021. Applications are no longer accepted.

FULLBEAUTY Brands is the most trusted, comprehensive resource for plus-size women and men seeking fashion inspiration, style advice, and clothing tailored to their individual needs. Proprietary brands under the FULLBEAUTY Brands umbrella include: Woman Within, Roaman's, Jessica London, Ellos, swimsuitsforall, KingSize, Brylane Home and fullbeauty.com, an online marketplace offering a curated collection of the finest brands and thousands of products - the premier fashion and lifestyle destination for women sizes 12+.

POSITION SUMMARY:

This, on-site, position receives inbound calls for merchandise and credit card services. Ideal candidates are results-oriented, driven for success, team player and energetic! Successful candidates also possess a deep passion for delivering an exceptional customer experience through service, active listening, concern for quality, and enjoy supporting business objectives by maximizing sales opportunities.

DUTIES/RESPONSIBILITIES:

  • Receives inbound customer calls and supports sales through communicating product and credit services knowledge
  • Assists customers in product selections and orders by suggesting related products
  • Respond to customer inquiries on order/return status; gather information, research/resolve customer concerns.
  • Use proper judgment when granting an adjustment for service-related issues
  • Recognize, document and alert the Assist Desk/Supervisor of trends in customer calls
  • Engages customers to create a friendly and fun online shopping experience
  • Accurately key customer orders and answers customer inquiries
  • Maintains product knowledge and expertise by attending ongoing training, reading product updates and business-related memo's and/or materials
  • Effective at cross-selling brand merchandise and private label credit cards
  • Works effectively with others in the team to accomplish goals and resolve issues

MINIMUM QUALIFICATIONS:

  • 6 months or more of sales, retail and/or customer service experience
  • Intermediate to Advanced data entry keyboarding skills and10 Key (25 wpm minimum)
  • Must have excellent written and verbal English communication skills
  • Must have advanced web surfing and navigation skills
  • Must be able to sit from 6 - 10 hours a day
  • Must be able to work either a Saturday or Sunday as part of regular schedule
  • Must be able to multitask
  • The ability to upsell additional merchandise

FULLBEAUTY Brands is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

FULLBEAUTY Brands

Address

El Paso, TX
79910 USA

Industry

Business

View all jobs at FULLBEAUTY Brands