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Front Desk Medical Office

Full Potential Physical Therapy Holland, MI
  • Expired: over a month ago. Applications are no longer accepted.

Full Potential Physical Therapy is an independent, out-patient orthopaedic company who has offered services in Holland since 1995. We assist the people of our community in overcoming their physical limitations through effective, individualized care and exercise programs. We create a personal experience for each patient, and this starts at the Front Desk. Full Potential is currently seeking an outgoing, friendly, reliable, and organized individual to join our administrative team as a Front Desk Receptionist. We will consider full or part-time applicants. Pay is relative to experience.

Objectives of this Position:

  • To schedule patients and get them to consistently arrive for services

  • To welcome each patient and visitor into our clinic, to assist them, and/or to route them to the correct department

  • To swiftly and accurately route communication

Responsibilities and duties include, but are not limited to, the following:

  • Greeting and checking patients in for treatment

  • Scheduling established and new patients

  • Gathering information from patients and physicians’ offices for the purpose of billing and the rendering of service

  • Explaining insurance benefit information to patients

  • Collecting over-the-counter payments

  • Data entry

  • Accurately and swiftly routing communication to the correct individual

  • Maintaining a clean and organized workspace and lobby area

  • Occasionally walking patients back for treatment and cleaning treatment rooms

Skills and Qualifications:

  • Is a natural problem solver, quick thinker, and multi-tasker

  • Has EXCELLENT communication skills - written and verbal. Feels comfortable talking to patients, physician offices, vendors, and coworkers.

  • Has great computer skills and is able to learn new computer systems with ease

  • Is professional in dress, attitude, and disposition

  • Is ethical and responsible

  • Is positive, energetic, extroverted, and has a sense of humor

  • Truly cares about our patients’ well-being and their success in PT. Demonstrates this, in part, by keeping patients compliant with their appointment schedule

  • Is able to duplicate standard policy and procedures, and learns quickly

  • Has a strong desire to follow through with tasks, completing them accurately and efficiently

Preferred Qualifications

  • Experience working in the healthcare field, specifically an out-patient facility

  • Experience working as a front desk receptionist

  • Understanding and knowledge of medical billing and documentation

Full Potential Physical Therapy

Why Work Here?

Work for a company that cares about their employees and patients!

Full Potential Physical Therapy opened its doors in 1995 as Hanneken Physical Therapy. Vincent Hanneken, PT and founder of Full Potential, was motivated to start his practice by one basic premise –to provide the highest quality physical therapy on an individual basis. As the practice grew, Hanneken Physical Therapy’s name was changed to Full Potential Physical Therapy in 2006 to better represent the vision of helping patients reach their physical potential. At this time, a new facility was designed and built to provide a professional environment that provided a more therapeutic atmosphere for our patients and pleasant working space for our staff. Over the course of Full Potential’s history there have been many changes in our healthcare community yet we have remained an independent PT owned business that has survived and grown because we have established a reputation of getting the results our patients and referral sources expect. Our success is predominately based on the quality of our organization and the staff who comprise Full Potential. We are extremely proud of not only the staff who provides care for our patients, but of our support staff as well. The Full Potential faculty forms a team that understands how to work together to provide a complete experience to our patients.


286 Hoover Blvd. Holland, MI 49423
Holland, MI