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Service Manager

Frontline Ag Solutions Choteau, MT
  • Posted: over a month ago
  • $55,000 to $80,000 Annually (plus commission)
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Purpose:

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Responsibilities:

  • Generates repeat business and growth in service sales by efficiently and effectively processing service work as well as accounts receivable
  • Effectively both schedules and manages execution of service work for both internal and external customers in ways that make sure W.I.P. is at an expected level or above
  • Collaborate with the Store Manager to develop and implement budgets, marketing plans, strategies and tactics
  • Coordinates customer clinics, field days, and related promotional events
  • Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit
  • Ensures employees are effectively managed on a daily basis in a work environment that contributes to both high productivity and satisfaction
  • Reviews work orders for completeness and accuracy prior to customer billing
  • Manages and maintain departmental assets, including service and delivery vehicles, and non-labor sales to maximize departmental profitability
  • Provides input to ensure the service department is properly staffed and offers support for recruiting and hiring winning employees
  • Optimizes employee performance through ongoing evaluations, coaching, development, recognition, and discipline/corrective actions that consistently produce expected results
  • Ensure exceptional customer experiences and loyalty by proactively communicating with customers, successfully resolving complaints/issues, and following up in a timely manner

Experience, Education, Skills and Knowledge:

  • 3+ years experience in Service Department operations
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Ability to write and speak effectively to individuals and groups
  • Familiar with John Deere and competitive products
  • Basic understanding of financial principles relative to Service Department operations
  • Ability to analyze and interpret internal reports
  • Ability to work extended hours and weekends
  • Excellent customer service skills
  • High School Diploma or equivalent experience

Frontline Ag Solutions

Frontline Ag Solutions is one of the largest and most successful John Deere agricultural dealers in the Northwest United States. Frontline Ag is a 10 store dealership located in Great Falls, Lewistown, Havre, Livingston, Belgrade, Chester, Conrad, Cut Bank, Choteau and Dillon, Montana. We are located in north central and south central Montana near the beautiful Rocky Mountain front.

Address

115 Hwy 221
Choteau, MT
59422 USA

Website

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