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Senior IT Engineer

Freshworks
San Mateo, CA
  • Expired: October 22, 2022. Applications are no longer accepted.
Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Job Description

Freshworks is looking to hire an IT Engineer to support the rapidly growing user base in our US Operations. In this role, you will be responsible for providing desktop, infrastructure and network support.
  • Manage and deploy corporate PC's/Mac's (new hardware configuration, image maintenance, diagnosis and repair, coordinate warranty repairs)
  • Manage VOIP phone system and distribution of equipment
  • Manage local network infrastructure
  • Work with global IT team in a "follow the sun" support model
  • General IT related tasks including onboarding of new hires, diagnosing and repairing end-user IT devices, and general IT ticket management
  • Inventory and maintain IT asset data (serial numbers, software keys, locations, etc.)
  • Shipping, recycling, and disposal of computers, peripherals
  • Assist in the management of hosted IT applications (Google Apps, intranet, etc.)
  • Evaluate and recommend information technologies and applications


Qualifications
  • Minimum 5 years in an IT desktop, support, administrator or similar role
  • Four-year degree in Computer Science/Information Technology or related discipline
  • Deep experience with MS Windows and Mac OS
  • Experienced with Palo Alto Network Topology
  • PC/Mac hardware repair, troubleshooting
  • Ability to install, upgrade, troubleshoot, and maintain all types of software
  • Excellent verbal and interpersonal skills
  • Extreme customer focus
  • Highly motivated individual with experience getting things done in a fast paced environment


Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks

Address

San Mateo, CA
94409 USA

Industry

Technology

View all jobs at Freshworks