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Lead, Channel Sales

Freshworks
Phoenix, AZ
  • Posted: over a month ago
  • Full-Time
Job Description
Company Description

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Job Description

We are looking for a Channel Lead focused on driving key partnerships in North America. 

The Channel Lead role will be responsible for the recruiting, enablement and management of revenue generating relationships within our North America channel organization. This is a quota quarrying sales role. 

This role reports into the Partnerships Manager - North America and will interface with the North American Freshworks sales and pre-sales teams and the India based Partner organization to ensure business and technical goals are aligned to partner offerings. The role will need to develop required partner relationships, create a robust engagement cadence and drive indirect and influence revenue outcomes.

You will join a nimble team and play a pivotal role in driving Freshworks growth in the US region by building these value-add and symbiotic relationships.

  • Lead GTM with a dozen existing channel partners 

  • Support the growth of our Global System Integrators & Manage Service Providers in North America 

  • Lead our North America GTM with Amazon Web Services by supporting our Global partner team in a coordinated US sales motion

  • Manage all aspects of partnerships, including owning partner relations, ensuring partner success, exploring new partnership opportunities and executing marketing and sales campaigns

  • Represent partners internally and Freshworks externally at senior levels

Qualifications

This position is open to remote employees on the West coast only. 

  • 6-8 years of work experience, ideally in the CRM or ITSM space

  • Bachelor’s degree from a top-tier university 

  • Track record of developing and managing relationships with ISVs, Resellers and SIs

  • Experience working at different levels of partner organizations (from C-level / SVP-level executives to engineering/IT teams)

  • Work experience in internet, software, SaaS, mobile industries

  • Ability to think strategically and manage complex projects and partnerships

  • Detail-oriented with strong project management and organizational skills, but comfortable with ambiguity and adept at solving problems creatively

  • Passion for technology and for pushing new concepts, products and services

  • Global mindset, flexible work style and comfort with ambiguity

  • Strong bias toward collaboration and ability to work effectively in a cross functional & dispersed team

  • Excellent interpersonal skills and ability to drive consensus with internal and external stakeholders

  • Comfortable in fast-paced, global team



Additional Information

All your information will be kept confidential according to EEO guidelines.

Summary of Freshworks Benefits:

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESSP, Flexible PTO + paid time off, flexible spending, commuter benefits, work from home, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks

Address

Phoenix, AZ
USA

Industry

Business

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