Automotive Call Reps (remote)
- Posted: over a month ago
Fresh Talent Sources believes in building strong teams that grow and scale your business. Our harmonious culture has been built by empowering our employees and being trustworthy to our clients!
Currently, Fresh Talent Sources is looking for an Automotive Call Center Rep. (remote) to join our client's team remotely. Our client is a consumer and commercial automotive leader. The Automotive Call Center Rep (remote) position is looking for candidates who have worked technician roles and are looking for a change and could support calls and review purchase orders.
The ideal candidate will have a strong automotive background and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally. The candidate experienced in one or more areas including Automotive, Diesel Truck or Rail.
- Act as product expert – Review and respond to all automotive issues as reported. Evaluate the customer objective and suggest alternatives and recommendations. Provides accurate documentation on all maintenance and repair events. Reviews and authorizes all repairs for fleet vehicles as necessary
- Provide customer support – Collaborate with other technical team members to provide exceptional customer service to the client. Assists drivers in locating suitable repair locations. Assist drivers with emergency roadside assistance. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome.
- Education and/or Training: High School Diploma or Equivalent OR Vocational or Technical education recommended
- Basic Knowledge of Microsoft Office
- Typing – 20-25 WPM
- 10 to 15 years of experience in automotive or truck repair
- ASE Certified in 3-7 car, or 3-6 truck repair categories (preferred not required)
About Fresh Talent Sources:
Fresh Talent Sources is an organization dedicated to identifying the best of the best talent in healthcare, I.T., and HR, and Marketing. Our employees enjoy a work culture that promotes harmony.
Fresh Talent Sources benefits include health care, paid time off, and professional development.
FTS is an Equal Opportunity Employer and committed to providing a harassment and discrimination free work environment. We celebrate diversity as it is the driving force behind innovation, agility and success.
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