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Enterprise Service Desk Specialist

Freedom Staffing Boise ,ID
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 Join Team Freedom Support of the Department of Defense!  


The main function of an Enterprise Service Desk Representative is to provide technical assistance to computer system users. 
 

Job Role:

  • Conduct operations in support of the Enterprise Service Desk and existing non-local Service Desks, execute scripts, produce tailored reports, conduct audits, conduct Tier 1 analysis for Service Desk escalation, open and close tickets, correlate events and incidents for management of Information Technology Services.
  • Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.
  • Uses automated information systems to analyze routine situations.
  • Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action.
  •  Resolves problems or contacts more senior technical support as necessary.
  •  Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
  • Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts.
  • Maintains network diagrams and circuit records. Instructs users in the use of PCs and networks.
  •  May perform basic PC, PBX, and network software programming.
  •  Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.

Skills:

  • Must have a Secret Clearance 
  • Experience with hardware, software, and systems support or maintenance, excellent knowledge of Microsoft Operating Systems, applications, and technical tools.
  • Ability to communicate clearly with others, both verbally and in writing, including sharing technical information with non-technical users. Advanced customer service skills. Ability to analyze information and problem-solve.
  • Excellent knowledge of imaging, group policies, and task sequence.
  • Knowledge of telephony technology, cabling, and IT Project Management practices and principles.
  • Must be able to respond in person and address emergent and IT concerns within a reasonable amount of time 24 hours a day.
  • Education/Experience:
  • Associate’s Degree in Information Technology, Computer Science, or a related field, or equivalent work experience and High School Diploma.
  • 2-4 years' experience  

FS 4365+15

Company Description
Freedom Staffing believes it is all about our people and those we serve. We want our teams to enjoy their work and feel a sense of purpose. Our teams work to provide excellence in delivering IT solutions and strategies that advance the goals of the most sophisticated systems and organizations.

We are looking for talented individuals who want to grow in their capabilities while offering their skills. We are a dynamic group of highly innovative and effective IT professionals. We hope you will join us as we work together to serve in the best ways we know how.

Freedom Staffing

Why Work Here?

A supportive team of highly talented professionals looking to grow, connect and advance organizations around the world.

Freedom Staffing believes it is all about our people and those we serve. We want our teams to enjoy their work and feel a sense of purpose. Our teams work to provide excellence in delivering IT solutions and strategies that advance the goals of the most sophisticated systems and organizations. We are looking for talented individuals who want to grow in their capabilities while offering their skills. We are a dynamic group of highly innovative and effective IT professionals. We hope you will join us as we work together to serve in the best ways we know how.

Address

Boise, ID
USA