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Customer Service Representative

Frederick & Sons
Wilmington, DE
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Joseph Frederick & Sons is currently seeking a Customer Service Representative to join our team in Wilmington. We are known in the region for its persimmon-and-black trucks - is one of the few family-owned and operated businesses that have survived through the third generation. We have thrived because of the company's commitment to outstanding customer service and continuously educating and updating employees about the latest technologies and industry changes. To learn more please visit our website at: https://www.jfrederickandsons.com/about-us.

COMPENSATION: $16.00/hr to $18.00/hr DOE

BENEFITS:

  • Medical
  • Dental
  • 401k with Company Match
  • PTO

REQUIREMENTS:

  • 2 + years of experience in customer service
  • Professional phone skills.
  • Energetic personality.
  • Strong proficiency in MS Office.
  • Highly organized and detail oriented.
  • Ability to multi-task.
  • Must be able to work independently.

RESPONSIBILITIES:

  • Answer all incoming customer calls.
  • Review appointment availability with Service Dispatcher.
  • Assist service department in scheduling residential maintenance customers.
  • Schedule and coordinate all service calls as calls are received.
  • Follow through with customer to ensure needs are being met.
  • Enter service department invoice comments and service history.
  • Other duties as assigned.

Frederick & Sons

Address

Wilmington, DE
19804 USA

Industry

Business

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