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Customer Service/ Sales Support

Fred Martin Superstore Norton, OH

  • Posted: over a month ago
  • Full-Time
Job Description

Customer Service/Sales Support

The largest used car dealership in Ohio is booming with business and we need some great phone warriors!

Are you a self starter? Do you practice and believe in providing A1 customer service?

Are you motivated to advance your career?

Do you like to stay busy?

If yes, then we want Y O U!

***This position has unlimited earning potential!***



The Customer Service Sales Support Representative is responsible for receiving, processing, verifying, and distributing information from inbound and outbound calls to include, but not limited to, inquiries on new and pre-owned vehicles, dealership generated internet leads, and providing general information.

Essential Duties

  • Work cohesively with the assigned sales staff to ensure customer follow up and engagement is being completed.

  • Ensure all contacts are professional, courteous and noted in the system with a significant message which benefits the customer and dealership resulting in an in-store visit

  • Translate, with sales staff, the best contact method for the customer, i.e.: email, phone or messaging

  • Anticipate timely follow-up with prospects

  • Review prospect information to ensure dealership is receiving all relevant information needed 

  • Assist in overflow phone calls and internet leads

  • Other duties assigned


  • Self Starter mentality and ambitious spirit 

  • Eagerness to learn and improve

  • Excellent communication skills and follow up

  • Driven by results

  • Ability to sit for prolonged periods of time

  • Clean driving record

  • Ability to pass a background check and drug screening


We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state or local laws.

Fred Martin Superstore


Norton, OH



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