Customer Service/ Sales Support
Fred Martin Superstore Norton, OH
- Posted: over a month ago
Customer Service/Sales Support
The largest used car dealership in Ohio is booming with business and we need some great phone warriors!
Are you a self starter? Do you practice and believe in providing A1 customer service?
Are you motivated to advance your career?
Do you like to stay busy?
If yes, then we want Y O U!
***This position has unlimited earning potential!***
The Customer Service Sales Support Representative is responsible for receiving, processing, verifying, and distributing information from inbound and outbound calls to include, but not limited to, inquiries on new and pre-owned vehicles, dealership generated internet leads, and providing general information.
Work cohesively with the assigned sales staff to ensure customer follow up and engagement is being completed.
Ensure all contacts are professional, courteous and noted in the system with a significant message which benefits the customer and dealership resulting in an in-store visit
Translate, with sales staff, the best contact method for the customer, i.e.: email, phone or messaging
Anticipate timely follow-up with prospects
Review prospect information to ensure dealership is receiving all relevant information needed
Assist in overflow phone calls and internet leads
Other duties assigned
Self Starter mentality and ambitious spirit
Eagerness to learn and improve
Excellent communication skills and follow up
Driven by results
Ability to sit for prolonged periods of time
Clean driving record
Ability to pass a background check and drug screening
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state or local laws.
Fred Martin Superstore
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