Frankfort Auto Haus (Independent Auto Retailer) has been in business for 40 years and is looking for a BDC Representative. Responsibilities will include: handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls). BDC Representatives will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.
Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email, text or in person)
Work with walk-in traffic, internet appoitnments
Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance
Maintain an ongoing customer database to capture repeat business
Keep website up-to-date with vehicle specifications and availability
Schedule appointments with interested buyers for test drives and delivery of vehicles
Disclosing terms of sales with consumers and reviewing sales with dealership management
Previous customer service experience
Previous call center and/or Internet sales experience a must
Requires strong communication skills in order to work most effectively with customers
Must be Internet savvy, have good computer skills and excellent organizational skills to help keep track of all sales leads and to keep the website data up-to-date
Excellent follow through and follow up skills
What you can expect:
Industry competitive compensation.
Sales training and support that will provide you with the skills you need to be a top earner
Professional work environment.