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Licensed Customer Service Representative

Frank Slaughter Insurance Agency, Inc Wildwood, FL

  • Posted: over a month ago
  • $12 to $18 Hourly (plus commission)
  • Full-Time
  • Benefits: dental, life insurance, medical
Job Description
Frank Slaughter Insurance Agency is in search of a Customer Service Representative (CSR). A CSR will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Manage large amounts of incoming calls with proper documentation
Identify and assess customer needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Skills

Customer support experience or experience as a client service representative is preferred, but not required
Able to work in a detail-oriented and high-pressure work environment
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Basic computer knowledge and statistical analysis
Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Florida 4-40 License preferred and required upon hiring

Frank Slaughter Insurance Agency, Inc

Address

Wildwood, FL
34785 USA

Industry

Business

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